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Author Topic: Email notification to customer/store owner  (Read 8263 times)

Offline quekbhj

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Email notification to customer/store owner
« on: August 27, 2013, 01:10:10 PM »
Hi Support

I am using default_html5 template.

When I created a new customer, it mentioned that the store owner need to approve it before the new customer can start doing his/her shopping.

1) Where I can set the notification so that the store owner can approve it?
2) When the store owner has approved the new customer, the new customer did not receive the email notification that it is approved/ready. Where I can set this notification so that this new customer is aware that his/her account is activated and can start doing shopping.

Thank you
Jasmine

Offline Basara

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Re: Email notification to customer/store owner
« Reply #1 on: August 28, 2013, 02:02:58 AM »
Hi Support

I am using default_html5 template.

When I created a new customer, it mentioned that the store owner need to approve it before the new customer can start doing his/her shopping.

1) Where I can set the notification so that the store owner can approve it?
2) When the store owner has approved the new customer, the new customer did not receive the email notification that it is approved/ready. Where I can set this notification so that this new customer is aware that his/her account is activated and can start doing shopping.

Hello.
Go to Admin-Sysytem-Settings Checkout TAB find Approve New Customers: and set to ON
Once someone registered He receive email "...Your account must be approved before you can login...."
After Approve in admin the customer receive next email "...Your Account has been activated!..."
If your customers did not receive anything please check your mail settings

Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #2 on: August 28, 2013, 03:50:14 AM »
Hi

Thank you for the useful information.

The email notification is very generic. I would like to add in the user name and their login name inside the email. Where can I add these information?

Understand that there is a bug on the login page on the "return customer" when the user used email address, it mention that "Login Name or E-Mail Address:", it is very misleading.
Where can I remove this statement "Login Name or E-Mail Address:" to "Login Name"?

Thank you
Jasmine

Offline Basara

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Re: Email notification to customer/store owner
« Reply #3 on: August 28, 2013, 04:27:00 AM »
Where can I remove this statement "Login Name or E-Mail Address:" to "Login Name"?

Go to admin and in top right corner use global search with key "Login Name or E-Mail Address" then change the value of 'entry_loginname' language definition

Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #4 on: August 28, 2013, 11:13:28 AM »
Thank you for the prompt reply. :)

Could you advise the other question:

The email notification is very generic. I would like to add in the user name and their login name inside the email. Where can I add these information?

Thank you
Jasmine

Offline abantecart

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Re: Email notification to customer/store owner
« Reply #5 on: August 28, 2013, 11:35:08 AM »
You will need to change the code for this.
See this file about lines 573+ :
admin/controller/pages/sale/customer.php
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Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #6 on: August 29, 2013, 11:13:45 AM »
Hi

I am not able to find this folder admin/....

I can find controller/pages under storefront but not sale and its customer.php.


Please advise.

Thank you
Jasmine

Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #7 on: September 01, 2013, 05:06:16 AM »
Hi

I have managed to find the admin folder and the mentioned file.

Thank you
Jasmine

Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #8 on: September 01, 2013, 11:29:36 AM »
Hi

After making some code changes on customer.php (admin/controller/pages/sale), both customer and store owner did not receive the activate message though the owner has approved.

I tried to revert back the backup copy of customer.php, still did not receive the activate message.

Please advise if need to reboot the system. Otherwise, please guide me.

Thank you
Jasmine

Offline abantecart

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Re: Email notification to customer/store owner
« Reply #9 on: September 01, 2013, 12:34:26 PM »
Does your email working? Check settings.
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Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #10 on: September 01, 2013, 12:42:42 PM »
Hi

I have check the mail setting, it is working as I can receive an email for registration.

Please advise.

Thank you

Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #11 on: September 02, 2013, 09:45:26 AM »
Hi

I have uninstalled abanteCart and reinstalled it.

I using system default value and setup the mail setting, as attached email_setting.png and set approve new customer as "ON" (refers to set_approved.png).

Then I registrated as a new customer.
Both new customer and store owner received a "Thank you for registrating" email notification.
The store owner approve this new customer.
Both new customer and store owner did not receive an email notification that the account has been activiated.
Please advise.

Thank you

Offline quekbhj

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Re: Email notification to customer/store owner
« Reply #12 on: September 02, 2013, 11:55:15 AM »
Hi

I think i know why I did not receive the activation notification email.

Initially approved the new customer, click on the "Approve" under the Action hence, did not receive the notification mail.
Then approve the new customer, selected the drop list value "Yes" from Approved, did receive the notification mail.

May I know is the "Approve" under the Action did the same action as "Approved" column? If yes, how become there is no activation notification?
Otherwise, please advise.

Thank you
Jasmine

Offline marc145

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Re: Email notification to customer/store owner
« Reply #13 on: November 08, 2013, 08:52:30 AM »
Hi,

I am having a bit of trouble with this - when a new customer registers I do not receive an email to inform me that the account is waiting for approval. I do receive emails when an order is placed, so the email system is working.

Please advise.

Thanks
Marc

Offline junkyard

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Re: Email notification to customer/store owner
« Reply #14 on: November 10, 2013, 11:07:17 AM »
JFYI  it's the same on our end as well, exactly as Jasmine and Marc describe.. So this problem is twofold:

1. clicking on the "Approve" icon under the Action does not trigger the notification mail.
At the same time, select "Yes" from Approved drop-down  and here it comes the notification e-mail.

2.  when a new customer registers (w/o placing an order yet), there's no notification provided to inform admin of the new account waiting for approval.

(The mailing system is set up properly and works fine with the sales orders and all ).

 

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