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Author Topic: Customer Error: No match for E-Mail Address and/or Password.  (Read 3090 times)

Offline regedit

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Customer Error: No match for E-Mail Address and/or Password.
« on: January 15, 2014, 09:05:13 AM »
Customer Error: No match for E-Mail Address and/or Password.


Hi, my customers cant login with there resgitered user name and password.
im willing to donate to anyone can help me.
« Last Edit: January 15, 2014, 09:07:31 AM by regedit »

Offline abantecart

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Re: Customer Error: No match for E-Mail Address and/or Password.
« Reply #1 on: January 15, 2014, 12:45:42 PM »
This will happen if you change configuration file or move site to new place and do not retain password salt.

Did you do any of these?
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Offline regedit

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Re: Customer Error: No match for E-Mail Address and/or Password.
« Reply #2 on: January 18, 2014, 07:52:25 AM »
I moved the site how can i fix this?

Offline junkyard

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Re: Customer Error: No match for E-Mail Address and/or Password.
« Reply #3 on: January 18, 2014, 11:50:40 AM »
Looks like you need to replace a SALT key in ~/public_html/system/config.php with the key from your original installation:
   http://forum.abantecart.com/index.php/topic,426.0.html
   http://forum.abantecart.com/index.php/topic,119.0.html

But there is more to it if you happened to have enabled customers' data encryption previously:
   http://forum.abantecart.com/index.php/topic,1564.0.html
   http://www.abantecart.com/ecommerce-documentation/82-admin-user-manual/specific-manuals/encryption-data-manager/107-encryption-data-manager
   http://www.abantecart.com/ecommerce-documentation/50-admin-user-manual/system/settings/39-settings
   
Also, if it's mainly about your customers login but not the admin users, make sure it isn't because you have switched this parameter:
System>Settings>Checkout>Require Login Name:
"To improve security, require customers to create unique login name instead of using email address as login name. If set to ON, existing customers will be asked to create new login name at the first login. If OFF, login name is set as customer email address."

maybe it helps