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Author Topic: log in access denied  (Read 6695 times)

Offline theodan

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log in access denied
« on: May 16, 2014, 10:50:48 PM »
I am blocked from log in to both my sites: surecoldcure.com and wholehealthbeautystore.com.  May 5, 2014 was my last log in. I have tried everything I know. I did find new passwords when I checked the database with myphpadmin. I have since changed the user name/passwords via php but still no luck. I also cannot change my password through my email accounts. Help

Offline denagpam

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Re: log in access denied
« Reply #1 on: May 17, 2014, 09:12:54 AM »
may be you can try to reinstall from the beginning
but you have to do this first:
1. delete all your databases
2. delete system/config.php and reupload it with the new one and do not forget to set its permission to 777
3. do the installation and see what happens

Offline theodan

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Re: log in access denied
« Reply #2 on: May 17, 2014, 10:41:15 AM »
I was hoping for a solution that didn't require a complete re-install. Any ideas what else could have changed so that typing in user and password that are now in the database still will not give me access. Do you think the sites were hacked...but I don't know why because they weren't making any money as yet.

Offline denagpam

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Re: log in access denied
« Reply #3 on: May 17, 2014, 10:47:57 AM »
the only solution from me is by re-installing
and it is quite simple and in minutes

but may be any another ideas from others
« Last Edit: May 17, 2014, 10:53:01 AM by denagpam »

Offline abantecart

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Re: log in access denied
« Reply #4 on: May 18, 2014, 03:16:16 PM »
Did you touch salt key in the configuration? As instructed this has to be preserved. If you migrate or upgrade, make sure salt key is always same as you use your database.
All passwords will require to be reset if salt key is lost or replaced.
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Offline theodan

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Re: log in access denied
« Reply #5 on: May 18, 2014, 06:14:43 PM »
I did see a Salt entry in the cofig. file but that was after the problem started and I did not alter. how do I delete and reload databases without deleting products and setup?

Offline abantecart

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Re: log in access denied
« Reply #6 on: May 18, 2014, 06:28:55 PM »
Export all tables that you need to restore later. Install new abantecart and import these tables back to clean install.
You need to back up images, resource and downloads folders as well.   
You can do this with phpmyadmin  or other mysql tools provided by your hosting.

To prevent accidental loss back up everything before you reinstall.
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