Author Topic: Additional Alert E-Mails, Customer not receiving invoice  (Read 1987 times)

Offline joel006

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Additional Alert E-Mails, Customer not receiving invoice
« on: February 26, 2014, 02:06:59 AM »
Hi,

My clients abantecart sends the invoice or order to the owner email, But its not sending the invoice to the customer anymore?

Also, i see "Additional Alert E-Mails:" under mail settings. What can i put in there??? I see no documentation that tells me what i can put in there?
Not sure if this is related, but i also get a "Ajax Error" when clicking "Add to Cart" on my products page??


Kind Regards,
Joel Casey
OSIXGroup Australia
« Last Edit: February 26, 2014, 02:09:54 AM by joel006 »

Offline abolabo

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Re: Additional Alert E-Mails, Customer not receiving invoice
« Reply #1 on: February 26, 2014, 03:30:32 AM »
Hi,

My clients abantecart sends the invoice or order to the owner email, But its not sending the invoice to the customer anymore?

not sending or not receiving?
i think need to check is server sends mail at all.
What mailer did you use in abantecart settings, mail or smtp? You can search about it on this forum. i remember a lot of topics about this.
Also need to check spam-filter chains of receiver.

Also, i see "Additional Alert E-Mails:" under mail settings. What can i put in there??? I see no documentation that tells me what i can put in there?

comma separated emails

Not sure if this is related, but i also get a "Ajax Error" when clicking "Add to Cart" on my products page??
please post last lines of your error log. Also you can disable ajax for adding to cart (use search in admin to find setting).

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― Charles Dickens

Offline saifbd3344

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Re: Additional Alert E-Mails, Customer not receiving invoice
« Reply #2 on: June 10, 2014, 01:11:13 PM »
Please see this attachment. It's running ok for my site

Thanks

 

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