She paid you guys to import all her products, over 1400 at the time from another cart to AbanteCart cart, that is what I meant. It was a big job with an agreed upon price, I am afraid of messing her store up, it got messed up when she tried upgrading to 1.1.7, I didn't know she was going to do it so don't know what she did. It ended up being a mess that had to be fixed by abantecart developers at a cost, it was her fault entirely, so wasn't a problem ... non web developers shouldn't mess with stuff they have no knowledge of.
Old Fossil, my post stands out so everyone can see my issue is resolved ...
My client paid you guys to customized her store and move all her products over from another cart, it is not an easy matter to just upgrade it to 1.1.8. If you remember she tried upgrading to 1.1.7 after the customization and messed everything up and it cost her a pretty penny to have it all fixed after, so I am not willing to try upgrading it and messing it up again.
what do you mean with "paid"
all abantecart teams provide us as a client a free ecommerce including its files and upgrading
these are all free and never pay a penny for just upgrading and it is pretty easy
just refer to this link:
http://www.abantecart.com/ecommerce-documentation/80-installation/core-upgrade/97-abantecart-core-upgrade#Install_manually
and please never try to do customization on AbanteCart codes since it is a system if one part is messed up it affects its overall parts
remember!
Just to try and set the record straight - yes the software is free and open-source. The upgrades are also offered free. However,
Abantecart does do customization work upon request and with an agreed up free for services. Some users need some specific customization that is unique to their operation and not consider to be of use to a wide user base.