Author Topic: Please Help : Contact US form,  (Read 4431 times)

Offline jason

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Please Help : Contact US form,
« on: July 11, 2014, 02:06:06 PM »
Hello
I have Been looking for an answer for 2 weeks both on Google and on this forum and can t find the answer

 MY contact form does not work?

My email is set up using SMTP and all emails work correctly Apart from the Contact US form.

1. When A Customer Joins The shop The Email is sent to welcome them.

2. When a customer Buys a product The email is sent to the customer

3. When a forgotten email/Password page is filled out the email is sent

When a message on the contact form is asked NO Email is sent?? - No errors show in Admin or the Error Log....

Ideas/ suggestions Would be great please.. OR is their a way to remove the Link so i can add a different Contact form that Works>?

Thank you in advance...

Offline abolabo

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Re: Please Help : Contact US form,
« Reply #1 on: July 13, 2014, 06:17:50 PM »
Abantecart version?
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Offline jason

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Re: Please Help : Contact US form,
« Reply #2 on: July 21, 2014, 01:57:35 PM »
Hi
Sorry for late reply , i have been away.
Version is:  AbanteCart © 2009 - 2014 All Rights Reserved. Version 1.1.9
Thank you

Offline abolabo

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Re: Please Help : Contact US form,
« Reply #3 on: July 21, 2014, 04:19:51 PM »
Hi
Sorry for late reply , i have been away.
Version is:  AbanteCart © 2009 - 2014 All Rights Reserved. Version 1.1.9
Thank you

can you post your smtp-settings excluding username and pass?
“No one is useless in this world who lightens the burdens of another.”
― Charles Dickens

Offline jason

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Re: Please Help : Contact US form,
« Reply #4 on: July 21, 2014, 05:53:43 PM »
Hello
Again thank you for the reply.
My SMTP settings are:


SMTP Host: ssl://mail.domain.co.uk
SMTP Username: username
SMTP Password: password
SMTP Port: 465
SMTP Timeout: 5
Alert Mail: on
Additional Alert E-Mails:  Yahoo.com email address
« Last Edit: July 21, 2014, 06:55:42 PM by jason »

Offline abolabo

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Re: Please Help : Contact US form,
« Reply #5 on: July 22, 2014, 02:32:52 AM »
hmm.. looks like correct...
try to enable debug in settings and check.
Anyway you have to get message in error log when something goes wrong.. if not - need to check mail log of smtp-server...
“No one is useless in this world who lightens the burdens of another.”
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Offline frenchinalps

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Re: Please Help : Contact US form,
« Reply #6 on: August 05, 2014, 12:04:08 PM »
Hi

I have the same problem with 1.1.9 version

error in log is: Error: E-Mail sender required!

when i simulate a message, i write my personal mail, captcha ok, contact-form said: message is sent

Thanks

Offline abolabo

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Re: Please Help : Contact US form,
« Reply #7 on: August 18, 2014, 02:35:14 AM »
Hi

I have the same problem with 1.1.9 version

error in log is: Error: E-Mail sender required!

when i simulate a message, i write my personal mail, captcha ok, contact-form said: message is sent

Thanks

"E-Mail sender" takes from settings->details->Email. is it present there?
“No one is useless in this world who lightens the burdens of another.”
― Charles Dickens

 

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