Author Topic: Install hanging  (Read 5845 times)

Offline uncoolthreads

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Install hanging
« on: August 20, 2014, 12:57:54 PM »
Hi,  I uploaded everything - went past Compatibility Check and it said Magic Quotes GPC should be off so I did this in php.ini

I put all the database info in and clicked continue: 

On the next page it says: Configuring Your AbanteCart database...

It's been saying this for an hour....

(shared hosting with Hostmonster.com - php 5.217)

What should I do next?

Thanks
Russ

Offline abantecart

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Re: Install hanging
« Reply #1 on: August 20, 2014, 02:47:08 PM »
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Offline uncoolthreads

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Re: Install hanging
« Reply #2 on: August 20, 2014, 03:49:14 PM »
See if this helps
http://forum.abantecart.com/index.php/topic,1357.msg9437.html#msg9437

Hi, I went to that post and followed the instructions - changed the if statement to:
<script type="text/javascript" src="view/javascript/jquery-1.7.2.min.js"></script>
(These instructions largely seemed to help if installing on a local machine - I am not - this is on a live server)

I refreshed my install page and it started at stage 1 again- This time Compatibility Check found everything to be correct asI had already turned Magic Quotes GPC: off.

I entered all the database and user details again - and got to Configuring Your AbanteCart database... it stayed stuck.
________________________________

I deleted the database - created another and went through the same process, this time in Chrome (previously Firefox).

Got as far as Configuring Your AbanteCart database - same result - stuck..



Please help -  :'(

Russ
« Last Edit: August 20, 2014, 04:03:46 PM by uncoolthreads »

Offline Basara

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Re: Install hanging
« Reply #3 on: August 21, 2014, 01:51:26 AM »
Hello.

Do you have any errors in AbanteCart error log? (Check system/logs/error.txt or your web server log)
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Offline uncoolthreads

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Re: Install hanging
« Reply #4 on: August 21, 2014, 05:30:57 AM »
Hello.

Do you have any errors in AbanteCart error log? (Check system/logs/error.txt or your web server log)

Hi,  no there are no error messages in either place.

Today I started from the beginning, I changed the alteration in the file: public_html / install / view / template / common / header.tpl
Quote
<script type="text/javascript" src="view/javascript/jquery-1.7.2.min.js"></script>

back to the original as it came in the package:
Quote
<script type="text/javascript" src="NOLINK://ajax.googleapisnNOLINK/ajax/libs/jquery/1.7.2/jquery.min.js"></script>
<script type="text/javascript">
if (typeof jQuery == 'undefined') {
   var include = '<script type="text/javascript" src="view/javascript/jquery-1.7.2.min.js">';
   document.write(include);
}
</script>

(the forum script made me write "NOLINK" instead of the actual link)

as before the compatibility check found everything to be correct - I entered the database details and it got to the same page "Configuring Your AbanteCart database"

and this is where I'm stuck..

I checked in phpMyAdmin and there were no tables in the database.

As there was the other post mentioned above having the same problem but for a local install and my server passing all the compatibility checks there must be some bug in the install somewhere?? (This same server was running OSCommerce just fine three days ago before I decided to try Abantecart - )

I then manually imported abantecart_database.sql and abantecart_sample_data.sql into the database from the install folder in phpMyAdmin successfully but that made no difference. I checked out system/config.php but that is completely empty

Is there any way of manually making it process the next stage? I need to get moving on this - 3 days wasted already.. I have stuff to sell so I can feed my kids!

Please help.
« Last Edit: August 21, 2014, 10:39:41 AM by uncoolthreads »

Offline llegrand

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Re: Install hanging
« Reply #5 on: August 21, 2014, 12:15:28 PM »
Hello,   I have a couple of thought here.   

1.  Check that your level of hosted account has a database available -  and if it does, that you have not "exceeded" the number of databases allocated to your account.   I ran into this with another user recently - the basic account he had didn't have any databases in the plan.

2.  If you have databases,  and Cpanel,  do you have Softaculous?   That's an easy way to install and offers some advantage in automatic back ups etc.

Perhaps, this will get you on the path to a successful install.

Lee


Offline uncoolthreads

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Re: Install hanging
« Reply #6 on: August 21, 2014, 01:42:50 PM »
Hello,   I have a couple of thought here.   

1.  Check that your level of hosted account has a database available -  and if it does, that you have not "exceeded" the number of databases allocated to your account.   I ran into this with another user recently - the basic account he had didn't have any databases in the plan.

2.  If you have databases,  and Cpanel,  do you have Softaculous?   That's an easy way to install and offers some advantage in automatic back ups etc.

Perhaps, this will get you on the path to a successful install.

Lee
sorry  - good try but that doesn't help..
1, I have unlimited hosting with unlimited databases. I created one for this install and I even manually populated it using phpMyAdmin and the .sql files in the install folder..

2, Yes there is CPanel but my host (Hostmonster.com) doesn't use Softalicious but Mojo Marketplace which does offer other ecommerce scripts but not AbanteCart

I really wanted to use AbanteCart because it's about the only one I have found that lets you export your data, particularly sales data, which will let me incorporate into my existing business and visa versa.

Any Admins or developers around to answer this for me please?

pretty please?
« Last Edit: August 21, 2014, 04:55:49 PM by uncoolthreads »

Offline abolabo

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Re: Install hanging
« Reply #7 on: August 22, 2014, 04:01:34 AM »
can you post httpd error log (from hosting provider CPanel) here? not abantecart log but host
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Offline uncoolthreads

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Re: Install hanging
« Reply #8 on: August 22, 2014, 05:30:06 AM »
can you post httpd error log (from hosting provider CPanel) here? not abantecart log but host
Hi there the error logs from cPanel are from pic 1 i have attached yes?

When I go there I see pic 2. This is shared hosting so the general errors are for everybody using that server - You find your own personal errors if any by searching for your own IP which is at the top of the page.

I did the search and there were NO errors for my website's IP

Further down the page are PHP errors which just refer to MY OWN stuff (pic 3) - The last error recorded there was in 2012 so no help there either.

Can I create a temporary account for you to log into FTP? - Would that help? I could PM details to you including the URL of the website concerned...?

I have deleted the database and created another. I have attached a user to it with all priviledges.
I am uploading the package again when this is done I will not try to access the domain - I could give you all details to try the install yourself - could you do that for me?


Thanks
« Last Edit: August 22, 2014, 05:41:17 AM by uncoolthreads »

Offline abolabo

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Re: Install hanging
« Reply #9 on: August 22, 2014, 09:03:23 AM »
looks like you have issue with connection timeout of mysql database-server. please ask hosting provider support about "mysql gone away" error.
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Offline uncoolthreads

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Re: Install hanging
« Reply #10 on: September 02, 2014, 03:47:52 AM »
I have been away on vacation, that's why nothing for a week:

Here is the reply I got from Hostmonster Support:

The script that you are using fails at that location because of a problem with the javascript that is loaded in the installation media. There was a version of that installer that was downloaded from sourceforge which had the correct scripts, and installed correctly.

sourceforge.net/projects/abantecart/

Thank you,
Jason
Level II Site/Script Compatibility
Hostmonster.com
866.573.4678


Possibly the developer could look at the download currently available, there is definitely something amiss with it as I have deleted all the old files and re-uploaded from the sourceforge links above and...

It installed perfectly! (so my web host support was correct)

Just upgraded from 1.1.8 which this install is from within the admin config so I'm now up to date!  :)
« Last Edit: September 02, 2014, 04:22:09 AM by uncoolthreads »

 

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