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customers do not gets invoices after check out
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Topic: customers do not gets invoices after check out (Read 4299 times)
lukaszsz
Newbie
Posts: 23
Karma: +0/-1
customers do not gets invoices after check out
«
on:
March 27, 2015, 11:05:56 AM »
Hi
My customers do not gets invoices after check out..
after 10 orders.. ,mayby 4 customers get invoices
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lukaszsz
Newbie
Posts: 23
Karma: +0/-1
Re: customers do not gets invoices after check out
«
Reply #1 on:
March 27, 2015, 06:42:11 PM »
will help someone ??... this is important to me because in the invoice are paymeent information .. as it does not get it does not know how to pay
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Basara
Administrator
Hero Member
Posts: 5774
Karma: +274/-2
Re: customers do not gets invoices after check out
«
Reply #2 on:
March 30, 2015, 09:21:21 AM »
Hi.
Do you mean customers not receive email after checkout?
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lukaszsz
Newbie
Posts: 23
Karma: +0/-1
Re: customers do not gets invoices after check out
«
Reply #3 on:
March 30, 2015, 10:27:30 PM »
yes email after they do check out ... ... for 10 orders just 4 customers reviving email... i have AbanteCart 1.2.0 on email i have html info how to pay
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Basara
Administrator
Hero Member
Posts: 5774
Karma: +274/-2
Re: customers do not gets invoices after check out
«
Reply #4 on:
March 31, 2015, 05:27:01 AM »
Hi.
Can be a lot of reasons why some of your customers did not receive email from your store:
1. your store email in spam lists
2. check with your hosting company - a lot of servers have security/antispam configuration to skip email sending or limit them
3. check your
AbanteCart error log
for mail related errors.
4. You can try to use different
mail setting
(mail account) in AbanteCart configuration
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customers do not gets invoices after check out
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