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Author Topic: uncompleted order information location?  (Read 3676 times)

Offline llegrand

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uncompleted order information location?
« on: June 10, 2015, 09:10:01 AM »
If one starts and order ,  rather logged in or not to an account,  but does not complete it -  where is that infomation located?   

If you return to that location,  uncompleted order still has items in the cart,  I need to be able to look up a customers "saved"  but uncompleted orders.   Is there a way to do that?

Thanks
Lee

Offline Basara

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Re: uncompleted order information location?
« Reply #1 on: June 10, 2015, 09:30:23 AM »
In case customer start checkout process and did not complete it in Admin-Sales-Orders will be order with Incomplete status
To see this orders select Incomplete status in top left
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Offline llegrand

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Re: uncompleted order information location?
« Reply #2 on: June 10, 2015, 04:33:45 PM »
huh,  so on my 1.2.1  carts - that were upgraded from 1.1.9  And in checking some 1.1.9 that I am still running, they don't either.

So do I  add the status - incomplete with total functionality back into the systems where is it missing?

Thanks
 



Offline buddahboy

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Re: uncompleted order information location?
« Reply #3 on: June 12, 2015, 03:40:40 PM »
In case customer start checkout process and did not complete it in Admin-Sales-Orders will be order with Incomplete status
To see this orders select Incomplete status in top left

Hey Basara, how about in 1.1.9 - there is no incomplete - how about the database location so I can clear it out manually?

Thanks
Ron
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Offline Basara

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Re: uncompleted order information location?
« Reply #4 on: June 15, 2015, 02:43:00 AM »
This is new feature I am not sure how to add it to previous versions try to contact with @abolabo
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Offline llegrand

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Re: uncompleted order information location?
« Reply #5 on: June 15, 2015, 07:08:13 AM »
new in 1.2.2.?

And I still need you to answer the original question WHERE is the uncompleted order information stored in the system?


Offline Basara

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Re: uncompleted order information location?
« Reply #6 on: June 15, 2015, 07:10:51 AM »
Hello, Lee
I can not answer your question because I am not core developer.  :'(
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Offline llegrand

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Re: uncompleted order information location?
« Reply #7 on: June 15, 2015, 07:18:13 AM »
Thanks for that,  So the next obvious question is which core developer do I pose this to?   This is causing quite and issue and I have been looking and looking and trying solutions,  for a week now and many, many lost hours with no resolve. I just need to know where to look and clear it out.



Offline Basara

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Re: uncompleted order information location?
« Reply #8 on: June 15, 2015, 07:22:17 AM »
This is new feature I am not sure how to add it to previous versions try to contact with @abolabo
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Offline llegrand

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Re: uncompleted order information location?
« Reply #9 on: June 15, 2015, 08:00:25 AM »
Sorry,  I missed the reference in the previous message.


Offline Basara

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Re: uncompleted order information location?
« Reply #10 on: June 15, 2015, 08:02:07 AM »
Sorry if I cannot help you  :-[
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Offline abolabo

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Re: uncompleted order information location?
« Reply #11 on: June 16, 2015, 04:52:53 AM »
just add new order status in table order_statuses with order_status_id = 0 (we added it since 1.2.0)
Also extension abandoned orders can see these orders.
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Offline llegrand

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Re: uncompleted order information location?
« Reply #12 on: June 16, 2015, 03:30:25 PM »
Ok,  I have done that.  And it does add that into the dropdown status.

Here's what I would like to report after checking on several installations and on the sqlupdate.php that was in 1.2.0   there is NO incomplete in any of the updates that I ran and I can't finding anything in the sql statement that would add it.   

Seems you might need to do something about that -  only virgin 1.2.0+ versions have that,  there is nothing in the updates that makes that appear.



 

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