Author Topic: mobile/responsive basic template, broken product image links?  (Read 5920 times)

Offline moebius

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mobile/responsive basic template, broken product image links?
« on: October 11, 2015, 02:04:28 AM »
Images are just fine on the full site, but on mobile I'm getting broken link images.
Basic template with minimal tweaking (colors), up to date everything.
Is this a glitch?

Offline abantecart

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Re: mobile/responsive basic template, broken product image links?
« Reply #1 on: October 11, 2015, 10:15:12 AM »
Can you post your URL?
We need your help to build better free open source eCommerce platform for everyone.
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Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #2 on: October 11, 2015, 12:33:16 PM »
Https moebiusenterises (dot) com.......   since it won't let me post an 'external link'

*sigh*
 :o


Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #3 on: October 14, 2015, 03:32:44 AM »
Still hoping for some guidance on this please.

Offline Basara

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Re: mobile/responsive basic template, broken product image links?
« Reply #4 on: October 14, 2015, 08:13:49 AM »
Https moebiusenterises (dot) com.......   since it won't let me post an 'external link'

*sigh*
 :o

Hi. Your site is down
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Online llegrand

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Re: mobile/responsive basic template, broken product image links?
« Reply #5 on: October 14, 2015, 10:02:35 AM »
https://moebiusenterprises.com

He just has a typo in the URL  try this one.

Lee

Offline Basara

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Re: mobile/responsive basic template, broken product image links?
« Reply #6 on: October 15, 2015, 03:57:27 AM »
Thanks, Lee.

I see missed image on mobile and normal resolution display.
For some reason you have issue with cache
"NetworkError: 404 Not Found - https:// moebiusenterprises.com/AbanteCart/image/thumbnails/18/8b/A_103_jpg-100540-380x380.jpg"

Please visit AbanteCart admin > System > Cache and clear all
if issue not resolved check for errors in the AbanteCart log
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Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #7 on: October 15, 2015, 12:00:53 PM »
Thanks for the suggestions.
Did as you suggested, no errors noted related to anything but a setting problem in UPS module (since fixed).  Cleared Caches, still showing broken image links on mobile - but on product pages, the mouseover still shows the photo details (so, it's there, but not there -- if that makes any sense at all)
Vicki

Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #8 on: October 20, 2015, 01:51:50 AM »
Hate to be a pest here folks, but I'm still dealing with this problem... nothing has resolved it so far, and there's nothing showing in the error log relevant to this.
Help please...

Offline Basara

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Re: mobile/responsive basic template, broken product image links?
« Reply #9 on: October 20, 2015, 02:01:54 AM »
I see missed image on mobile and normal resolution display.
For some reason you have issue with cache
"NetworkError: 404 Not Found - https:// moebiusenterprises.com/AbanteCart/image/thumbnails/18/8b/A_103_jpg-100540-380x380.jpg"

Hi. We would like to help you but we can not control your server configuration.
What you can do to find solution:
1. Make sure you have latest AbanteCart version (1.2.4) (Please backup before upgrade!)
2. In case you have latest version try to compare all core files with source https://github.com/abantecart/abantecart-src
You can do this easily with compare soft (For example Beyond Compare utility can compare your local folder and ftp source  ;) ). Main goal to check if some files are corrupted or modified
3. Disable any special redirections/settings/security limitation in .htaccess or php.ini
4. And lost one but maybe you can try it first  :D - Please contact with your hosting provider This helps in 90% of issues and cover all server's related problems

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Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #10 on: October 21, 2015, 12:27:08 AM »
ok, well thank you I suppose.
Most hosting providers won't help with issues impacting software.
And shouting probably doesn't help folks who are just trying to use your software (because for the most part it is *amazing*), but who don't happen to be programmers.

Be nice to the grandmas, guys...

Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #11 on: October 28, 2015, 12:33:57 PM »
I see missed image on mobile and normal resolution display.
For some reason you have issue with cache
"NetworkError: 404 Not Found - https:// moebiusenterprises.com/AbanteCart/image/thumbnails/18/8b/A_103_jpg-100540-380x380.jpg"


so, if that's the error you received, the problem would be in the program - as that is not the server path to that directory...

Offline Basara

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Re: mobile/responsive basic template, broken product image links?
« Reply #12 on: October 29, 2015, 02:44:10 AM »
I see missed image on mobile and normal resolution display.
For some reason you have issue with cache
"NetworkError: 404 Not Found - https:// moebiusenterprises.com/AbanteCart/image/thumbnails/18/8b/A_103_jpg-100540-380x380.jpg"


so, if that's the error you received, the problem would be in the program - as that is not the server path to that directory...

Hi. Not a server path? All files located on server.
Software send requests to server for example to create thumbnails image and if something wrong like folder permission or possibly server cannot handle CAPITAL  letter in your url or even one hundred more server misconfiguration issues then image is not created or not accessible

So please it is not so hard to ask your hosting support for help. In case we found issue in our side we will be glad to fix it but currently it is not possible with not enough info.

I suggest you to reinstall AbanteCart in another folder and please do not use CAPITAL letters in folder name.
“Chuck Norris is so amazing.”
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Offline moebius

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Re: mobile/responsive basic template, broken product image links?
« Reply #13 on: October 29, 2015, 12:59:24 PM »
Ok, what you are not understanding, is the server path quoted in the "error" is not the server path to that file/folder.  I have NO capital letters in my install path AT ALL, and my install directory IS NOT "AbanteCart".

So, the file call that is looking for something in a directory named "AbanteCart" is not going to find it, because that directory does not exist on the server.  It is a program error, therefore.  The host provider certainly didn't write the string of code!

Offline Basara

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Re: mobile/responsive basic template, broken product image links?
« Reply #14 on: October 30, 2015, 01:41:25 AM »
Hello.

Thank you for your reply.
Please reinstall your cart
“Chuck Norris is so amazing.”
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