Author Topic: resent passwords  (Read 7718 times)

Offline kenrees69

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
resent passwords
« on: October 27, 2015, 08:10:57 AM »
When a customer forgets his password and requests a new one, he receives a new one by email but that password is not recognized when he tries to login to complete his purchase. Has anybody any idea why this should be so? Thanks
Ken

Offline Basara

  • Administrator
  • Hero Member
  • *****
  • Posts: 5774
  • Karma: +274/-2
    • View Profile
Re: resent passwords
« Reply #1 on: October 27, 2015, 09:01:42 AM »
Hi.

What is your AbanteCart version?

Offline kenrees69

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
Re: resent passwords
« Reply #2 on: October 27, 2015, 09:17:51 AM »
Hi 1.2.4
Thanks for your reply.

Offline Basara

  • Administrator
  • Hero Member
  • *****
  • Posts: 5774
  • Karma: +274/-2
    • View Profile
Re: resent passwords
« Reply #3 on: October 27, 2015, 09:29:20 AM »
Can you please PM me your site url?
Do you have any related errors in the AbanteCart error log?

Offline kenrees69

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
Re: resent passwords
« Reply #4 on: October 27, 2015, 10:06:08 AM »
misslouisejewellers.com

Offline kenrees69

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
Re: resent passwords
« Reply #5 on: October 27, 2015, 10:12:19 AM »
I have nothing in the error log

Offline kenrees69

  • Newbie
  • *
  • Posts: 5
  • Karma: +1/-0
    • View Profile
Re: resent passwords
« Reply #6 on: October 27, 2015, 10:16:05 AM »
Problem now solved. My Finger trouble I was trying to log in with my email address instead of my user name. Thanks for taking the troub le to help
Ken

 

Powered by SMFPacks Social Login Mod