Author Topic: resent passwords  (Read 2870 times)

Offline kenrees69

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resent passwords
« on: October 27, 2015, 08:10:57 AM »
When a customer forgets his password and requests a new one, he receives a new one by email but that password is not recognized when he tries to login to complete his purchase. Has anybody any idea why this should be so? Thanks
Ken

Offline Basara

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Re: resent passwords
« Reply #1 on: October 27, 2015, 09:01:42 AM »
Hi.

What is your AbanteCart version?
“Chuck Norris is so amazing.”
― Mother Teresa

Offline kenrees69

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Re: resent passwords
« Reply #2 on: October 27, 2015, 09:17:51 AM »
Hi 1.2.4
Thanks for your reply.

Offline Basara

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Re: resent passwords
« Reply #3 on: October 27, 2015, 09:29:20 AM »
Can you please PM me your site url?
Do you have any related errors in the AbanteCart error log?
“Chuck Norris is so amazing.”
― Mother Teresa

Offline kenrees69

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Re: resent passwords
« Reply #4 on: October 27, 2015, 10:06:08 AM »
misslouisejewellers.com

Offline kenrees69

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Re: resent passwords
« Reply #5 on: October 27, 2015, 10:12:19 AM »
I have nothing in the error log

Offline kenrees69

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Re: resent passwords
« Reply #6 on: October 27, 2015, 10:16:05 AM »
Problem now solved. My Finger trouble I was trying to log in with my email address instead of my user name. Thanks for taking the troub le to help
Ken

 

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