Email Settings

[CarloG]

Hi there, again.

Working out on the new project, I have some problems with email settings.
1. I read all the topics about email SMTP sending.
    I used the right smtp gmail settings ( server, port, address, email address, password )
    I had an email from google telling me that an unsecure app wanted to use my gmail account. Allright, I decided to accept all the unsecure apps.

2. I made an order, Guest Checkout, put all infos on the cart, and sent the order.
    - ALL OK in the shop, I see the order and all is perfect
    - No email to my Administrator email, no email to my customer email.

Is there a way to fix it ?

Thank you,

Carlo

 /// UPDATE ///

Even the Customer Registration for Newsletter or Customer Registration is not sending any email to the customer.

[eCommerce Core]

Wellcome to AbanteCart Carlo!

Setting up gmail with SMPT is fairly simple:
http://docs.abantecart.com/pages/quickstart/email_settings.html

If it does not work, check if you get any errors with connection in the error log.
If you see no connection issue, check sent folder under gmail to see if any of your emails are sent.

[CarloG]

Thank you, eCommerce Core, for your help.
I already followed the instructions and used the right infos,
then made an order ( all went right, even in the shop backend I see the orders... )
Then my google email told me the email  wasn't allowed to use some apps,
I followed instructions and ACTIVATE the option.

I did another order, and the error come out...

In attachment, the full story and settings / error details.

Any help appreciated ...

Thank you.

//// UPDATE ////

I tried to change the email, going on an Aruba provider one.
I put all the settings as the aruba knowledgebase said, and checked on the webmail page if something was sent.
Nothing came out from the email, and nothing received in my email ( nothing from the e.commerce and nothing in the customer email ).
The only difference is that this time there are no errors in Message or Log .

Thank you.

[abolabo]

gmail works only via secure port (465). Please ask your hosting provider about ssl support for php. (you can also check openssl module for php in cPanel)

[CarloG]

Right. So my settings as in the screenshot are OK...
Port 465, SSL settings...
But no email comes out or arrives to this address.
No email for the customer
No email for store owner

Maybe it's because I installed abantecart with Softaculous??

[abolabo]

Maybe it's because I installed abantecart with Softaculous??

Abantecart use server's apps to connect to gmail server.
ANYWAY, Please ask you hosting provider about your connection error.

[CarloG]

" Abantecart use server's apps to connect to gmail server.  "

.... Maybe I don't understand what does it mean ....
I used the suggested settings from gmail and abantecart documentation, but it is still not working.
Even with aruba email it's not working and I am waiting for the assistence service to give me an answer.

But, how are gmail use and aruba servers in relationship ? I mean, aruba is the hosting service, if I use the gmail smtp settings,
it should not have nothing to share with the hosting server.
Or not ?

Can you explain me in details ?

[Basara]

Hello.

AbanteCart work on your php server and when need to send email just call special request to your hosting server....
so usually on shared hosting servers there are some very strict mail send rules to prevent spaming....

Most of the problems with mail sending is related to your hosting configuration. That's why we ask you please check with your hosting support...see what they reply if something with our software we will fix