Author Topic: No emails receiving!  (Read 9472 times)

Offline wooden

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No emails receiving!
« on: May 03, 2016, 07:35:22 AM »
Please help!!
I have installed 1.2.6 and did all my layout stuff... And now i'm in the testing stage.
I am not receiving any e-mails send over the contact form or when a new customer is registering.
I went to admin- system - settings - store details - quick start wizard - mail protocol:

1. I changed nothing and left mail protocol: mail, nothing happens.

2. I tried the recommended settings from Hostpapa:
Secure SSL/TLS Settings
(Recommended)
Username:   admin@mydomain
Password:   Use the email account’s password.
Incoming Server:   hp178.hostpapa.com
IMAP Port: 993
Outgoing Server:   hp178.hostpapa.com
SMTP Port: 465
Error - log
2016-05-02 21:54:32 - warning: AbanteCart core v.1.2.6 fsockopen(): unable to connect to hp178.hostpapa.com:465 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in <b>/home/woode218/public_html/core/lib/mail.php</b> on line <b>234</b>

3. I went to admin- system - settings - mail to check the settings here, but the following message is always appearing:

Not Implemented
GET to /index.php not supported.
Additionally, a 501 Not Implemented error was encountered while trying to use an ErrorDocument to handle the request.

4. Then I went to sales and tried here to send an email directly, abantecart app says: Task was completed, 1 messages have been sent.
But no email was received. Nothing in the Error - log.

5. Last try, different email with aol.com and aol smpt settings
Error - log
2016-05-03 21:13:58 - warning: AbanteCart core v.1.2.6 fsockopen(): unable to connect to smtp.aol.com:25 (Connection timed out) in <b>/home/woode218/public_html/core/lib/mail.php</b> on line <b>234</b>


What do I wrong?
Please can somebody help me?
Cheers

Offline abantecart

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Re: No emails receiving!
« Reply #1 on: May 03, 2016, 10:14:18 AM »
I think your issue is related to this:
Quote
2016-05-02 21:54:32 - warning: AbanteCart core v.1.2.6 fsockopen(): unable to connect to hp178.hostpapa.com:465 (php_network_getaddresses: getaddrinfo failed: Name or service not known)

Do you have any firewall that can block outgoing requests? Check if there is outside connection from your server. Looks like DNS record is not reachable

I can connect to this port:
Connection to hp178.hostpapa.com port 465 [tcp/urd] succeeded!
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Offline wooden

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Re: No emails receiving!
« Reply #2 on: May 04, 2016, 07:52:54 AM »
Thanks for the help,
I turned my firewall off, but now I'm getting a different Log error.

2016-05-04 21:36:44 - App Error: AbanteCart core v.1.2.6 Some errors during step run. See log for details. in /home/woode218/public_html/admin/controller/task/sale/contact.php on line 161

2016-05-04 21:36:44 - Error: RCPT TO not accepted from server!

I'm a little bit lost. You help would appreciated.
Cheers

Offline Basara

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Re: No emails receiving!
« Reply #3 on: May 04, 2016, 09:26:00 AM »
Error: RCPT TO not accepted from server!

Hello. I think your hosting block something. Try to contact with hosting support

Offline wooden

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Re: No emails receiving!
« Reply #4 on: May 07, 2016, 08:40:08 AM »
Thanks,
 yes I contacted my web hosting support... My website was  missing a setting in cpanel - MX configuration, which didn't allow me to send emails. Now it seems fine and emails can be send over the contact form...
Cheers

Offline Basara

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Re: No emails receiving!
« Reply #5 on: May 09, 2016, 03:49:02 AM »
Thank you for your reply

 

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