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Author Topic: Transaction rejected due to invalid dollar amount  (Read 4137 times)

Offline Ollie

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Transaction rejected due to invalid dollar amount
« on: September 27, 2016, 07:51:58 PM »
I'm getting an error message when trying to check out in a language other than English. Today, I placed a test order in Spanish and got this error message: "A valid amount is required." (See attached screenshot.) A customer in Quebec reported the same problem the other day when she tried to check out in French.

I spoke with Authorize.net and they said this error is not coming from them. In fact, they have no record of the order attempts.

What's causing this issue and how can I get it resolved?

PS: The translated portion of my website is hosted by a third party service provider, not by my hosting company.
« Last Edit: September 27, 2016, 08:14:09 PM by Ollie »
Assistive technologies for people with special needs:
https://assistech.com/store/

Offline Basara

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Re: Transaction rejected due to invalid dollar amount
« Reply #1 on: September 28, 2016, 03:37:30 AM »
PS: The translated portion of my website is hosted by a third party service provider, not by my hosting company.

Compare html form in both languages maybe something translated by third party broke form or form values

Offline Ollie

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Re: Transaction rejected due to invalid dollar amount
« Reply #2 on: October 01, 2016, 12:57:40 PM »
Compare html form in both languages maybe something translated by third party broke form or form values

Hi, Basara. I compared the html and didn't find any difference between both forms except that the one in Spanish added an action="" attribute. The action value is blank in Spanish and it doesn't show at all in English. Might this be the cause of the problem? I checked online but couldn't find an answer to my question.
« Last Edit: October 01, 2016, 01:00:02 PM by Ollie »
Assistive technologies for people with special needs:
https://assistech.com/store/

Offline Ollie

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Re: Transaction rejected due to invalid dollar amount
« Reply #3 on: October 25, 2016, 04:23:50 PM »
According to the translation service provider, the problem is caused for not having cookies set up in the domain name. I posted a new question in this thread: http://forum.abantecart.com/index.php/topic,5156.0.html
« Last Edit: November 08, 2016, 08:14:29 AM by Ollie »
Assistive technologies for people with special needs:
https://assistech.com/store/

 

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