Author Topic: Cart Not updating  (Read 2806 times)

Offline sic009

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Cart Not updating
« on: June 07, 2017, 03:14:49 AM »
My cart seems to be not updating/adding items. However unlike the other thread I found on the forums I noticed this.

It seems as though it's not adding anything to the cart, then 3 to 5 mins later the items appear.

Does anyone know what could be causing this delay. I know it would definitely confuse customers.



Offline sic009

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Re: Cart Not updating
« Reply #1 on: June 07, 2017, 03:29:03 AM »
I noticed something similar happens when I delete one of the items in the cart. The "deletion"  seems not to apply. Until some minutes later. Then the action appears to have taken place.


Offline vinateams

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Re: Cart Not updating
« Reply #2 on: June 07, 2017, 03:44:35 AM »
You can shoot video screens to let people know how to help you.
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Offline sic009

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Re: Cart Not updating
« Reply #3 on: June 07, 2017, 04:01:17 AM »
Thanks for the reply. But how do I link to the video. I see the forum does not allow posting of external links.
Sorry, just joined the forum today.

Offline Basara

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Re: Cart Not updating
« Reply #4 on: June 07, 2017, 06:16:10 AM »
Thanks for the reply. But how do I link to the video. I see the forum does not allow posting of external links.
Sorry, just joined the forum today.

Hi, sic009
Browser block some request on your site because in my opinion you have misconfigured Store URL.
Go to your admin and change it to be http://www.yoursite.com/ and https://www.yoursite.com/ for the secure url.
For the browser your www. and not-www version of sites are not the same
“Chuck Norris is so amazing.”
― Mother Teresa

Offline sic009

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Re: Cart Not updating
« Reply #5 on: June 07, 2017, 03:19:03 PM »
Thanks I'll try that.

Offline sic009

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Re: Cart Not updating
« Reply #6 on: June 07, 2017, 03:52:44 PM »
I did change that url as suggested. Nothing has changed.

I also noticed I have a similar issue when I'm in administrator mode. I can change the value of a property or html, click save, yet the page shown after refresh displays the old information. if i gnore that for a while(usually 5 mins) and come back to that section, I find the page now updated.

I hope this sheds some light on whatever the cause is.

Offline eCommerce Core

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Re: Cart Not updating
« Reply #7 on: June 08, 2017, 06:40:46 AM »
What is your URL?
“If you’re in the luckiest one per cent of humanity, you owe it to the rest of humanity to think about the other 99 per cent.”
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Offline sic009

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Re: Cart Not updating
« Reply #8 on: June 08, 2017, 12:00:59 PM »
www dot scipin dot co dot za.

Offline eCommerce Core

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Re: Cart Not updating
« Reply #9 on: June 09, 2017, 04:04:35 PM »
I am able to add to cart only one time.

I suspect there is something wrong with session.

Do you get any errors or warnings in the log?
“If you’re in the luckiest one per cent of humanity, you owe it to the rest of humanity to think about the other 99 per cent.”
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Offline sic009

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Re: Cart Not updating
« Reply #10 on: June 09, 2017, 04:23:26 PM »
No I don't get any errors or logs. I just re-installed the AbanteCart-cart without changing much of the data except store-name and url. I get the same problem. I don't understand how this problem could still exist. There are other users who have had it in previous years on this forum, their queries  were no addressed either. When I asked my host about the sessions configuration this is what I got.

"
Hi there,

I infer you are referring the domain "scipin dot co dot za". I could not find any issues in the server logs. Also the session is enabled in the server. You can verify the same in the URL below:

scipin dot co dot za/info.php
"


I attached a snapshot of my apache configuration.

Offline eCommerce Core

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Re: Cart Not updating
« Reply #11 on: June 09, 2017, 09:06:44 PM »
This is very strange. I suspect this something to do with server set up.

I like to get to the bottom of this and debug this issue for you. Can you PM FTP or your control panel access?
“If you’re in the luckiest one per cent of humanity, you owe it to the rest of humanity to think about the other 99 per cent.”
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Offline sic009

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Re: Cart Not updating
« Reply #12 on: June 10, 2017, 03:33:46 AM »
I'll do that. Give me a moment. My host just changed a few things let me see if that helped. I think you might be right because one of the guys who complained about this was also using the same hosting provider.

Offline sic009

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Re: Cart Not updating
« Reply #13 on: June 10, 2017, 03:46:24 AM »
No their changes did not help. I'll give control panel access.

Offline Sam_78

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Re: Cart Not updating
« Reply #14 on: June 15, 2017, 11:57:07 AM »
Hi,
I saw your site it looks nice.
is it AbanteCart cart?
how did you get catalog on left side? the option where you can select price range, color and all???

 

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