Author Topic: Order Status  (Read 2880 times)

Offline pturn

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Order Status
« on: October 15, 2017, 09:39:15 PM »
Why does the auto-generated email that goes to customer after order is placed say the order is "canceled"?  In admin, the order status shows canceled as well, but charge was successful.  Help appreciated, thank you.

Offline Basara

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Re: Order Status
« Reply #1 on: October 16, 2017, 02:00:00 AM »
Hello.

Check settings in your payment method. Some payments have an option to choose order status for Completed or Success orders

Offline pturn

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Re: Order Status
« Reply #2 on: October 16, 2017, 07:05:38 AM »
Thank you.  I changed the setting in Payments to "Processing" and hopefully that'll do the trick!

 

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