Author Topic: Error at checkout: delivery is not possible  (Read 3934 times)

Offline gelnailr

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Error at checkout: delivery is not possible
« on: November 16, 2017, 05:01:34 AM »
Hi! The customer places an order, selects a region and gets the message "Error: delivery to this address is impossible. Please contact with us." This client has already ordered and everything was in order. Please help! Thank you

Offline Basara

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Re: Error at checkout: delivery is not possible
« Reply #1 on: November 16, 2017, 06:13:18 AM »
Hello.

You need to check what shipping extensions you have enabled. Make sure to check Locations settings inside each.

Offline gelnailr

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Re: Error at checkout: delivery is not possible
« Reply #2 on: November 16, 2017, 07:48:50 AM »
Checked. Included all locations in the extension settings. Are all the regions of Russia. I know about the second case when after the upgrade to 1.2.11, the client cannot place an order because of an error with delivery.

Offline Basara

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Re: Error at checkout: delivery is not possible
« Reply #3 on: November 16, 2017, 07:51:00 AM »
Checked. Included all locations in the extension settings. Are all the regions of Russia. I know about the second case when after the upgrade to 1.2.11, the client cannot place an order because of an error with delivery.

If you limit your delivery methods to work only in Rusia location what is the customer address you enter?
By the way what is your delivery methods?

Offline gelnailr

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Re: Error at checkout: delivery is not possible
« Reply #4 on: November 16, 2017, 08:18:25 AM »
My methods: flat_rate_shipping , free_shipping, store_pickup. The address of the customer the city of Tambov, a Russian region.

Offline abolabo

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Re: Error at checkout: delivery is not possible
« Reply #5 on: November 16, 2017, 08:40:27 AM »
issue related to changes in default_flat_rate_shipping extension (of v.1.2.11).
Please visit it's settings page and set cost from each location again
“No one is useless in this world who lightens the burdens of another.”
― Charles Dickens

Offline gelnailr

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Re: Error at checkout: delivery is not possible
« Reply #6 on: November 17, 2017, 08:54:24 AM »
Thank you!!

 

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