Author Topic: The coupon is not working correctly  (Read 4367 times)

Offline gelnailr

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The coupon is not working correctly
« on: November 22, 2017, 04:34:30 AM »
Hi. I made a new coupon. I activated the coupon on the cart page. When ordering in the amount sufficient to ensure that the coupon was valid, I get a message on the cart page Error: Coupon is either invalid, expired or reached usage limit! In addition, the name of the coupon in the cart page does not match the description of the coupon on the page in the admin area. Please advise.

Offline Basara

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Re: The coupon is not working correctly
« Reply #1 on: November 22, 2017, 05:02:12 AM »
Hello.

Please set maximum Uses Per Coupon and Uses Per Customer.
Can you also just for test try Total Amount less than 1000 ?
« Last Edit: November 22, 2017, 05:07:43 AM by Basara »

Offline gelnailr

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Re: The coupon is not working correctly
« Reply #2 on: November 22, 2017, 07:18:44 AM »
Ok! So, I set 1000&1000 Uses Per Coupon and Uses Per Customer and I set Total amount 900 and discount 30. Coupon is working correctly, but the name of coupon in the cart page does not match the description of the coupon on the page in the admin area.
Then I set total amount 22500 and discount 3000. Error: Coupon is either invalid, expired or reached usage limit! The name of the coupon in the cart page does not match the description of the coupon on the page in the admin area.

Offline Basara

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Re: The coupon is not working correctly
« Reply #3 on: November 22, 2017, 08:29:03 AM »
Hi.
Thanks for reply. I think issue is related to thousand point in your language. We will investigate

Offline gelnailr

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Re: The coupon is not working correctly
« Reply #4 on: November 22, 2017, 09:34:21 AM »
I`ll be waiting, thank you!

Offline Basara

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Re: The coupon is not working correctly
« Reply #5 on: November 23, 2017, 05:39:03 AM »
I have run a few test even n your language in latest AbanteCart and cant replicate it. Also the name of coupon entered in admin is visible in storefront so do you have latest AbanteCart installed?
When you apply coupon make sure you add same products added in coupon edit page

Offline gelnailr

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Re: The coupon is not working correctly
« Reply #6 on: November 23, 2017, 07:28:16 AM »
HI!
This are screenshots of my test. Nothing has changed.
My abanteCart version 1.2.11.
I checked what was added to cart the same product that is added to the edit page of the coupon.
I cleaned the cache in the admin and in the browser.
In Admin> Extensions> Order Totals>Coupon status is ON and the type is Discount.
Can't understand what I'm doing wrong((

Offline Basara

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Re: The coupon is not working correctly
« Reply #7 on: November 23, 2017, 07:30:23 AM »
Try to set Coupon Amount reguired less than in cart.

Offline gelnailr

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Re: The coupon is not working correctly
« Reply #8 on: November 23, 2017, 09:30:11 AM »
On the edit page coupon I reduced the total amount of one ruble. Works! Great!!
But the question on the name of the coupon. The name of the coupon should be on the cart page or on order confirmation page? On the cart page I can't see it on the confirmation page I see it.

Offline Basara

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Re: The coupon is not working correctly
« Reply #9 on: November 23, 2017, 09:33:21 AM »
Hello.

After you apply coupon you should see in cart page too

Offline gelnailr

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Re: The coupon is not working correctly
« Reply #10 on: November 23, 2017, 09:46:40 AM »
Yes, you're right, there on the basket page! Thank you so much for the help!

 

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