Author Topic: Mail error  (Read 675 times)

Offline CrazyG

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Mail error
« on: February 03, 2018, 08:50:06 AM »
The admin panel throws the below error every time a product is ordered or I reply back from the order comments.

Things I did.
My server had a message to register mail IDs sent through scripts  action taken registered the mail IDs.
Tried sending mail from the send mail page - result mail sent no error message received.
Tried ordering products. Customer received mails. Error message in admin panel.
Tried sending comments. Customer received mails. Error message in admin panel.

The error still persist though the mails are going through as normal.

Attaching the server side message and error message as screen shots.

Kindly advice.

Offline abantecart

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Re: Mail error
« Reply #1 on: February 04, 2018, 05:25:52 PM »
Check you mail settings. What method do you use?

Check this manual
https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings
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Offline Basara

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Re: Mail error
« Reply #2 on: February 05, 2018, 12:11:41 AM »
Hello.

Error in your AbanteCart log is clear. Mail is not accepted by your server. Contact your hosting support and ask them to enable or configure mail feature correctly on server.

As alternative you can change mailing method in your AbanteCart from mail (your server) to smtp
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Offline CrazyG

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Re: Mail error
« Reply #3 on: February 05, 2018, 12:11:04 PM »
Okay. Now taking both your advices this is what I had done.

My mail server in the cart was reflecting as mail.crazygardener.in amended it to smtp.crazygardener.in and tried sending email to customer from order comments section.

Results: Mail error triggered and no mails received in the customers mail ID. Refer MailError2N.jpg and MailError3N.jpg

Amended it back to mail.crazygardener.in and amended the port as well tried sending email to customer from order comments section.

Result:  Mail error triggered however mail received in the customers mail ID. Refer MailRecievedN.jpg and Mailerror4N.jpg

I also witnessed that the server was having a different mail server for ssl hence tried that option as well. posting the pictures and comments in a new reply due to attachment restrictions.

Offline CrazyG

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Re: Mail error
« Reply #4 on: February 05, 2018, 12:19:24 PM »
So here are the changed server settings I tried.

changed the mail server to cp-41.webhostbox.net and amended the port to 465 as in the server. This is the SSL one. refer configuration in Mail-Server-settingsN.jpg.

New error message (Mailerror5N.jpg) however mail received by customer (MailRecieved1N)

Reverted back to old settings aka mail.crazygardener.in with smtp port as 25. Mail received by customer and error back to square1.

Hope my tries helps you access.

Offline abantecart

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Re: Mail error
« Reply #5 on: February 06, 2018, 07:09:07 PM »
Are you sure that these errors are not before you made a change?

The error that you get are from your mail server.
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Offline CrazyG

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Re: Mail error
« Reply #6 on: February 11, 2018, 01:47:21 PM »
Sorry for replying late. No these errors were not there until I upgraded to v1.2.12 on 26 Dec 17.

 

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