Author Topic: Installation Question  (Read 563 times)

Offline PDoor

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Installation Question
« on: February 13, 2018, 12:54:56 PM »
I have installed AbanteCart Cart via Softaculous and I keep getting 403 Forbidden Access error code when trying to log in to admin. When just trying to enter the site i get the basic site without images, etc. I have tried changing permission codes in cpanel but that seems to make no difference.

Offline llegrand

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Re: Installation Question
« Reply #1 on: February 13, 2018, 02:03:56 PM »
when you installed,  did you select https?  there are usually 4 URL selections in a Softaculous install in the dropdown,  but the default is https:

If you do NOT have SSL cert on your site,  the https will not work.  This may be your issue. 
If it isn't  I suggest you contact your host support for assistance.




Offline Basara

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Offline PDoor

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Re: Installation Question
« Reply #3 on: February 14, 2018, 08:38:23 AM »
AbanteCart installed as "http", and I have placed a trouble ticket with my host provider support. They confirmed it is indeed the Mod security blocking my access and are trying to resolve it. Thank you for your help.

P.A.

Offline PDoor

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Re: Installation Question
« Reply #4 on: February 15, 2018, 02:32:17 PM »
Okay, my host provider made a mod security exception so I could enter and use my admin section. That is working fine now. HOWEVER..I now cannot see or access the actual store front. Plus all my images cannot be seen from the admin section. I get the 403 Forbidden error code. All my resource and image directories at the server have 0777 permissions. Should that be changed?

I also observe that when I try the link to my site with the "www." in front of it, it gives me the 403 code, but when I access it without the "www." it will go to it! Any enlightening help is appreciated. TIA
« Last Edit: February 15, 2018, 02:38:27 PM by PDoor »

Offline natdroid

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Re: Installation Question
« Reply #5 on: February 16, 2018, 12:22:35 AM »
In theory, disable ModSecurity or move to another host
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