Author Topic: New order notifications not sending  (Read 698 times)

Offline azsteved1

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New order notifications not sending
« on: February 22, 2018, 10:54:51 PM »
I'm not receiving new order notifications emails. I have the notifications setting correct and smtp email is setup correctly. I'm getting every other email just no emails for new orders.

Offline Basara

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Re: New order notifications not sending
« Reply #1 on: February 23, 2018, 01:10:42 AM »
Hello.

Did you enable Alert Mail setting in the Mail section?
“Chuck Norris is so amazing.”
― Mother Teresa

Offline azsteved1

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Re: New order notifications not sending
« Reply #2 on: February 25, 2018, 09:31:58 PM »
Yes I have enabled Alert Mail in settings and notifications in profile, there was finally an error.

2018-02-23 3:47:32 - Error: RCPT TO not accepted from server!
2018-02-23 3:47:32 - Error: DATA not accepted from server!
2018-02-23 3:47:32 - Error: DATA not accepted from server!
2018-02-23 3:47:32 - Error: QUIT not accepted from server!

that was at the time of the order,
also all other email works.
Thank you.

Offline Basara

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Re: New order notifications not sending
« Reply #3 on: February 26, 2018, 12:26:33 AM »
Hello.

Errors are very clear "not accepted from server". Contact your hosting for help
“Chuck Norris is so amazing.”
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Offline azsteved1

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Re: New order notifications not sending
« Reply #4 on: February 26, 2018, 04:20:26 PM »
Yes I will contact my hosting but why only the order notifications and all the other emails work? Thank you for your help.

Offline azsteved1

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Re: New order notifications not sending
« Reply #5 on: February 26, 2018, 04:55:02 PM »
I just want to add because I had another order is the customer is getting the order notification email, its on the admin side that is not getting it.

Offline azsteved1

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Re: New order notifications not sending
« Reply #6 on: February 27, 2018, 06:22:46 PM »
Tested a different email address and order notification :) for admin are being received. Thank you for your help.  :) :) :) :) :)

Offline Basara

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Re: New order notifications not sending
« Reply #7 on: February 28, 2018, 01:21:29 AM »
Tested a different email address and order notification :) for admin are being received. Thank you for your help.  :) :) :) :) :)

Thank you for reply
“Chuck Norris is so amazing.”
― Mother Teresa