Author Topic: Forgot your password/Customer password reset doesn't work  (Read 428 times)

Offline taihushui

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Forgot your password/Customer password reset doesn't work
« on: July 13, 2018, 10:47:17 AM »
I have tried the following steps to reset the customer password
1. Click on "Forgot your password? " at index.php?rt=account/forgotten/password
2. Enter the email address, click Continue button, it says "Success: Password reset link has been sent to your e-mail address."
3. Check the email and click on the password reset link in the email
4. Enter the new password twice and click continue, check email and get the message "Your password was successfully reset"
5. Try sign in with the email and the new password (copy and paste), it keeps saying "Error: Incorrect login or password provided."

Version: 1.2.12
The setting "Require login name" is set to Off at index.php?rt=setting/setting/checkout&store_id=0

Offline Basara

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Re: Forgot your password/Customer password reset doesn't work
« Reply #1 on: July 16, 2018, 03:59:44 AM »
Hello.
Could you please provide your site URl, in password do you use any special or non-latin characters?
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Offline kiwi

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Re: Forgot your password/Customer password reset doesn't work
« Reply #2 on: July 31, 2018, 06:59:14 PM »
Did you get any answers for this?
i have similar issue. wish Admin had premissions to manual change customers passwords etc.

Offline llegrand

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Re: Forgot your password/Customer password reset doesn't work
« Reply #3 on: July 31, 2018, 11:49:38 PM »
in admin  -  go to customers,  select customer  and click on the first icon on the right -  it is at on behalf of customer  .  You can reset it there.

Offline CTGO.co LLC

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Re: Forgot your password/Customer password reset doesn't work
« Reply #4 on: August 01, 2018, 06:30:06 AM »
this problem pushed me to backup my html and DB file and keep them in my PC until resolving this problem from abantecart side, now i created sub-domain and installed last version of abantecart on this sub-domain but, still have a problem that my website mailer log giving error and every new client registering on my website they don't get verification required email. WHAT TO DO GUYS ???
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Offline Basara

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Re: Forgot your password/Customer password reset doesn't work
« Reply #5 on: August 01, 2018, 06:33:00 AM »
mailer log giving error

Paste this error here
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Offline CTGO.co LLC

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Re: Forgot your password/Customer password reset doesn't work
« Reply #6 on: August 01, 2018, 06:42:39 AM »
here a pictures for setting of SMTP and the mailer error we got
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Offline taihushui

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Re: Forgot your password/Customer password reset doesn't work
« Reply #7 on: September 12, 2018, 03:43:47 PM »
I figure it out. The problem is that when the users where imported from the old database, it automatically generated the loginname in the format gen_xxxxxxxxxxxxxxxxxxxxxxx, which is different to the email. So the solution is execute
 
UPDATE `abc_customers` SET loginname = email WHERE loginname <> email