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Author Topic: Forgot your password/Customer password reset doesn't work  (Read 36 times)

Offline taihushui

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Forgot your password/Customer password reset doesn't work
« on: July 13, 2018, 10:47:17 AM »
I have tried the following steps to reset the customer password
1. Click on "Forgot your password? " at index.php?rt=account/forgotten/password
2. Enter the email address, click Continue button, it says "Success: Password reset link has been sent to your e-mail address."
3. Check the email and click on the password reset link in the email
4. Enter the new password twice and click continue, check email and get the message "Your password was successfully reset"
5. Try sign in with the email and the new password (copy and paste), it keeps saying "Error: Incorrect login or password provided."

Version: 1.2.12
The setting "Require login name" is set to Off at index.php?rt=setting/setting/checkout&store_id=0

Offline Basara

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Re: Forgot your password/Customer password reset doesn't work
« Reply #1 on: July 16, 2018, 03:59:44 AM »
Hello.
Could you please provide your site URl, in password do you use any special or non-latin characters?
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