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Author Topic: Bad paid support  (Read 3104 times)

Offline hani

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Bad paid support
« on: August 22, 2018, 09:31:24 AM »
Hello

I have been using abantecart platform for about 2 years and it is a very good cart, flexible, multistore, easy to use .....

lately i needed to fix and issue with the send mail and contact form and i referred to the paid support, paid $59 for an hour work and the issue was solved incorrect, since monday august 20, 2018 i have been sending emails to managed@abantecart.com informing them that the contact form was not fixed correctly and i am not getting any reply.

i appreciate an opinion from the developers of the cart
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Offline maxter

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Re: Bad paid support
« Reply #1 on: August 22, 2018, 10:00:49 AM »
Very strange. I am sure there is some sort of miscommunication and hope they will resolve this issue for you.
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Offline eCommerce Core

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Re: Bad paid support
« Reply #2 on: August 22, 2018, 10:05:34 AM »
Hani. You sent an email yesterday Aug 21 (less than 24hours). Someone will work with you today. Please be patient.
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Offline hani

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Re: Bad paid support
« Reply #3 on: August 22, 2018, 10:47:38 AM »
Hi

I sent the email on Aug. 20 my time and there was no reply so i sent again on Aug. 21.
Anyway i received a reply now and we are following up.

As i mentioned and honestly abantecart is a very great shopping cart, and a professional paid support is always needed by us users. I did not mean any harm to abantecart or any person in the support by posting this issue on the forums, but was upset by not getting a reply after 2 days

Thanks   
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