Author Topic: Can't send mail to customers and can't receive mail from customers  (Read 247 times)

Offline ehon

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Hi, my Abantecart ver. is 1.2.13 (I just upgrade from 1.2.10, 1.2.11 and 1.2.12 ) When Iwas using 1.2.10, it was fine I didn't have any problem.
After I upgrade, and when I try to send message to my customers. I get task error 500.
Also i tried to send myself using 'contact form', I don't receive it. (but I can see it on top of my admin area)
In error log said

2018-10-21 21:08:27 - Error: EHLO not accepted from server!
2018-10-21 21:08:27 - Error: AUTH LOGIN not accepted from server!
2018-10-21 21:08:27 - Error: Username not accepted from server!
2018-10-21 21:08:27 - Error: Password not accepted from server!
2018-10-21 21:08:27 - Error: MAIL FROM not accepted from server!
2018-10-21 21:08:27 - Error: RCPT TO not accepted from server!
2018-10-21 21:08:27 - Error: DATA not accepted from server!
2018-10-21 21:08:27 - Error: DATA not accepted from server!
2018-10-21 21:08:27 - Error: QUIT not accepted from server!
2018-10-21 21:10:43 - Error: EHLO not accepted from server!
2018-10-21 21:10:43 - Error: AUTH LOGIN not accepted from server!
2018-10-21 21:10:43 - Error: Username not accepted from server!
2018-10-21 21:10:43 - Error: Password not accepted from server!
2018-10-21 21:10:43 - Error: MAIL FROM not accepted from server!
2018-10-21 21:10:43 - Error: RCPT TO not accepted from server!
2018-10-21 21:10:43 - Error: DATA not accepted from server!
2018-10-21 21:10:43 - Error: DATA not accepted from server!
2018-10-21 21:10:43 - Error: QUIT not accepted from server!

I contacted my server but they said it is not server's problem...
Please help!

Offline Basara

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“Chuck Norris is so amazing.”
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Offline ehon

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Re: Can't send mail to customers and can't receive mail from customers
« Reply #2 on: October 22, 2018, 08:46:15 AM »
Thank you for your reply. I contacted my host server.
I hope I can solve the problem.

Offline ehon

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Re: Can't send mail to customers and can't receive mail from customers
« Reply #3 on: October 22, 2018, 10:18:58 AM »
I got reply from host server. They said

"I have increased the SMTP timeout setting to 60 from 5.

Additionally, I also removed the SPF record for the sake of testing."

Now I can receive contact message from customers, but I still can't send messages to customers...
I still get task error 500.
Also when I use 'schedule tasks' to send the message. I get this message "App Error Forbidden To restart!”

Is there any solution?

Thank you.
Thank you.

Offline Basara

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Re: Can't send mail to customers and can't receive mail from customers
« Reply #4 on: October 23, 2018, 01:31:51 AM »
Are you trying to send a bulk mail messages from admin?
When you got an error what is in error log?
“Chuck Norris is so amazing.”
― Mother Teresa

Offline ehon

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Re: Can't send mail to customers and can't receive mail from customers
« Reply #5 on: October 23, 2018, 10:15:55 AM »
I tried both, manually selected customers and Subscribers.
Both failed.
I can see error log is this,
2018-10-23 0:12:32 - database error: AbanteCart core v.1.2.13 SQL Error: Unknown column 'last_login' in 'field list'
Error No: 1054
SQL: UPDATE `customers`
SET `last_login` = NOW()
WHERE customer_id = 52 in <b>/home/ehoncana/public_html/core/database/amysqli.php</b> on line <b>109</b>

I'm not very knowledge person about code or programming, so I;m not sure this help to solve the problem.

Offline ehon

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Re: Can't send mail to customers and can't receive mail from customers
« Reply #6 on: October 23, 2018, 02:06:54 PM »
SOLVED!!
I had some error in Cpanel error log.
I contacted my host server and they did...
”According to the error log the application files was not with correct permissions. I have now set 644 permissions for the files and 755 permissions for the folders”

Now I can send message to customers.
I hope it help someone has same issue.

Thank you.

Offline Basara

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Re: Can't send mail to customers and can't receive mail from customers
« Reply #7 on: October 24, 2018, 12:53:34 AM »
Thanks for posting solution
“Chuck Norris is so amazing.”
― Mother Teresa