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Author Topic: Order status Failed when comes from 2checkout payment gateway.  (Read 5147 times)

Offline addspk

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Order status Failed when comes from 2checkout payment gateway.
« on: November 11, 2018, 08:35:49 AM »
Dear Support,
I am using 2checkout payment gateway for online payments but now after successful payment from 2checkout the abantecert shows order with Failed status and i have to change the status manually because we have received the payments in our account, before this issue the order was always received as pending which is default status and set in setups.

Kindly advice

Regards
« Last Edit: November 11, 2018, 08:45:21 AM by addspk »
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Offline Basara

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #1 on: November 12, 2018, 01:22:02 AM »
Hello.
If it works fine before most likely something was changed on your server or in 2Checkout side.
Do you have any payment related errors in the AbanteCart error log? Is your SSL certificate are valid?
« Last Edit: November 12, 2018, 03:45:02 AM by Basara »
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Offline addspk

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #2 on: November 12, 2018, 01:46:36 AM »
Dear Support,

SSL is valid but after payment has been received from 2checkout customer receive an error that some thing happens please contact store admin and activate your order manually. some thing like that and then i received an order with Failed  status.

Regards
« Last Edit: November 12, 2018, 01:55:39 AM by addspk »
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Offline Basara

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #3 on: November 14, 2018, 05:54:37 AM »
Issue reported to AbanteCart bug tracker https://github.com/abantecart/abantecart-src/issues/1172
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Offline addspk

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #4 on: November 14, 2018, 10:17:02 AM »
Dear Support,

I don't understand the above explanation. is there any solution of this issue?

Regards
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Offline Basara

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #5 on: November 15, 2018, 01:19:46 AM »
It is information for you that issue was reported and will be fixed
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Offline addspk

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #6 on: November 15, 2018, 01:27:08 PM »
Dear Support,

Can you please tell when this issue will be fixed and how can i know that this matter has been resolve and i have to do this particular activity to resolve this issue from my site.

Regards
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Offline Basara

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #7 on: November 22, 2018, 12:43:49 AM »
Hello.
You can try to upload changes from 1.2.14 commit with changes can be found here https://github.com/abantecart/abantecart-src/issues/1172
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Offline addspk

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #8 on: November 23, 2018, 12:53:19 AM »
Dear Support,

Thanks for your reply. I didn't understand this solution. Can you please guide me how to implement this, to resole my issue.

Regards

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Offline addspk

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #9 on: November 24, 2018, 10:31:20 PM »
Dear Support,

Me and my IT person are still not able to correctly apply your solution regarding payment issue. Please advice us as we are losing our business on daily bases.

Regards
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Offline Basara

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Re: Order status Failed when comes from 2checkout payment gateway.
« Reply #10 on: November 25, 2018, 08:04:59 PM »
Here is the commit with changes applied https://github.com/abantecart/abantecart-src/commit/71ac4e565eacc7814e61eb993c7160e332800350?w=1

You can also download all 1.2.14 branch and copy public_html/extensions/2checkout/ directory https://github.com/abantecart/abantecart-src/archive/1.2.14.zip
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