Author Topic: An ****** request  (Read 5471 times)

Offline artwalls

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An ****** request
« on: March 20, 2013, 01:33:36 AM »
Hello guys.
A problem has come to light that I have not noticed and maybe someone here could either advise me or sort it out for me, as I am no tech wizard.
My wife tried to get onto my website last night and found that she kept getting an error message, she was using her ipad, now I have used my own ipad when out and about and I can get access to the site no problem.
Then when I try to get on the site using one of two PCs in the house the one I designed the site on, I get access again with no problems but the other gives me the same error message. I asked a few mates to try and get onto my site, and they all have problems also. I contacted the host, and they have told me that this is a third party issue (abantecart).
When I have tried to get into my  admin control panel it is telling me that the user name and passwork are not recognised,but I dont know why, as I have never changed them from the presets when I downloaded abantecart.
Can some one please tell me how to reset my password, I have tried the email it to me, but its not even recognising the email address, so im locked out, and if someone could shed some light onto why my site only is available when im on a certain machine.I have contacted abantecart, but as yet I have no reply and im now getting concerned as I have advertised the site and if its not accessible im screwed..........
Thanks

Offline abolabo

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Re: An ****** request
« Reply #1 on: March 20, 2013, 01:49:14 AM »
what version of abantecart do you use?
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Offline artwalls

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Re: An ****** request
« Reply #2 on: March 20, 2013, 01:52:36 AM »
Software    AbanteCart
Installation Number    389_82846
Version    1.1
I did purchase the template so its not the standard free one,,,,,,,if that helps

Offline abolabo

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Re: An ****** request
« Reply #3 on: March 20, 2013, 01:59:58 AM »
i guess trouble with old bug related to language recognition by browser's request....
did you read this topic http://forum.abantecart.com/index.php/topic,419.msg1314.html#msg1314 ?
“No one is useless in this world who lightens the burdens of another.”
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Offline artwalls

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Re: An ****** request
« Reply #4 on: March 20, 2013, 02:08:46 AM »
I do remember the last time i was in the control panel that there were several messages about language problems, I had no idea that this would cause this problem, But I cant get into the control to see what this issue is, and have it sorted.
I noticed that other folk are having the same issue,"thanks for the link", and that there is word of the bug being sorted in an update, ,,,,,do you know when this update is due, or has it been done
Thanks for your help

Offline abolabo

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Re: An ****** request
« Reply #5 on: March 20, 2013, 02:19:11 AM »
warnings about language definitions and your problem is not the same.
Check this post
http://forum.abantecart.com/index.php/topic,419.msg1356.html#msg1356

and try to replace your file language.php by attached.. and let me know.
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Offline artwalls

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Re: An ****** request
« Reply #6 on: March 20, 2013, 02:22:02 AM »
Again thanks for your help and information !

How do I reset my admin password to get me into the control panel, I have tried and tried without any joy  :-[

Offline abolabo

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Re: An ****** request
« Reply #7 on: March 20, 2013, 02:24:26 AM »
Again thanks for your help and information !

How do I reset my admin password to get me into the control panel, I have tried and tried without any joy  :-[

"forgot password" link under login form?
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Offline artwalls

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Re: An ****** request
« Reply #8 on: March 20, 2013, 02:27:04 AM »
Sorry tried that, and its telling me it does not recognise my email address

Offline artwalls

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Re: An ****** request
« Reply #9 on: March 20, 2013, 02:33:43 AM »
Okay, sorted the user name issue out, i tried various user names and email addresses and it has told me it is sending an email,,,progress at last

thanks ;D

Offline artwalls

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Re: An ****** request
« Reply #10 on: March 20, 2013, 02:44:35 AM »
I take my last post back,,,,,I thought I managed to get into my control panel, but I was wrong.
I have not got an email account that it sent the details to, so I went into my hosting panel and set one up and tried again, now it will not recognise the email address again.
im back to square one !!
can someone please tell me how to get into the setting to reset the passwords for this control panel.............

Offline abolabo

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Re: An ****** request
« Reply #11 on: March 20, 2013, 04:18:20 AM »
Sorry tried that, and its telling me it does not recognise my email address

go to hosting provider CPanel and take a look in database inside table users. You'll see youe email. Paste it into password recovery form.
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Offline abantecart

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Re: An ****** request
« Reply #12 on: March 20, 2013, 04:55:41 AM »
Most host providers have phpMyAdmin to access Mysql database.

1. Open phpMyAdmin
2. Select database used by abantecart
3. Run below SQL command

SELECT email FROM `users`;

If you use prefix in tables add it before users tabe
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Offline artwalls

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Re: An ****** request
« Reply #13 on: March 20, 2013, 05:52:49 AM »
Most host providers have phpMyAdmin to access Mysql database.

1. Open phpMyAdmin
2. Select database used by abantecart
3. Run below SQL command

SELECT email FROM `users`;

If you use prefix in tables add it before users tabe


Done this and now it has sent the email,,,,but ! i have not received it at my inbox and I have tried a few times to send it !
am  :'(

Am I right in saying that I can change the email address in this SQL to another one, and try it that way ?

Okay tried changing the email in the SQL again same issue, said it has sent email, but nothing has arrived
any ideas anyone

Thanks
« Last Edit: March 20, 2013, 06:06:53 AM by artwalls »

 

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