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403 error

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CTGO.co:
hi guys!!

I need your support to fix 403 error on my website because I can not access my control panel. What to do in this case ?? I searched about this issue and knew that I should deal with .htaccess file, I look to .htaccess but I don't know what shall I do with or how to rest it. thanks for you support in advance

Basara:
Try to disable (rename) your htaccess file.
Check for latest errors in AbanteCart error log and server's log too

CTGO.co:
I am trying to access control panel then I get an error with 403. when I go to check the website appearance, the website interface become with 403 error too. help me to resolve it please. I know this is something about file .htaccess but when I try to rename it, nothing positive appears. As also i cannot see the error from logs in control panel as also I see the error.txt file empty at server from FTP FileZilla app. what to do in this case please??

Thanks

Basara:

--- Quote from: Basara on December 07, 2018, 08:52:09 AM ---Try to disable (rename) your htaccess file.
Check for latest errors in AbanteCart error log and server's log too

--- End quote ---

CTGO.co:

--- Quote from: Basara on December 10, 2018, 01:28:47 AM ---
--- Quote from: Basara on December 07, 2018, 08:52:09 AM ---Try to disable (rename) your htaccess file.
Check for latest errors in AbanteCart error log and server's log too

--- End quote ---

--- End quote ---

can you tell me how to disable (rename) my .htaccess file ??

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