Author Topic: Digital download: works for pc but not for mobile  (Read 336 times)

Offline aplmusic

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Digital download: works for pc but not for mobile
« on: March 18, 2019, 11:49:10 AM »
I'm setting up AbanteCart as a store for mp3 downloads. All setup has gone well, and I have tested a purchase and completed a download on my pc just fine. However, when trying the download on android, or iphone, the download starts, runs a very long time, and is unsuccessful.

Offline Basara

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Re: Digital download: works for pc but not for mobile
« Reply #1 on: March 19, 2019, 02:51:47 AM »
Hello.

Did you set up file mask correctly in your download settings? Can you please share screenshot with download config (in admin)
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Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #2 on: March 19, 2019, 03:13:06 AM »
Thanks for your reply.  As far as I can tell the download mask is correct. It will download fine to my pc, but not to cell phones.

Offline Basara

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Re: Digital download: works for pc but not for mobile
« Reply #3 on: March 19, 2019, 04:23:30 AM »
No, mask is not correct. Please add .mp3 at the end
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Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #4 on: March 19, 2019, 04:40:26 AM »
I corrected the file extension, but the same problem still exists.

Offline Basara

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Re: Digital download: works for pc but not for mobile
« Reply #5 on: March 19, 2019, 06:57:59 AM »
Hi.

Does your files are valid mp3 file? I mean not only extension .mp3 but content
I am not able to replicate issue on IOS device Safari browser in latest AbanteCart 1.2.14
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Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #6 on: March 19, 2019, 07:26:26 AM »
Yes, I have been testing only one mp3 file and it is valid. The earlier confusion about the file extension was because I was trying to alter the length of the file name and forgot to correct it, but my earlier tests were with the valid file and correct ending. I just heard about the latest upgrade, maybe I should try 1.2.14 ?

Offline Basara

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Re: Digital download: works for pc but not for mobile
« Reply #7 on: March 19, 2019, 07:55:17 AM »
So whats happen when you start download on mobile device?
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Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #8 on: March 19, 2019, 08:22:39 AM »
It looks like its downloading a file from   appalachianmusic.net which is my website where the store is located, but it runs a long time, without showing a progress bar, and finally stops with the message " download unsuccessful."

When I download on pc, I get the pop up asking to open or save file, and download is normal.

I do download mp3s to my android regularly, from Dropbox, so this is hard to figure out.

Offline Basara

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Re: Digital download: works for pc but not for mobile
« Reply #9 on: March 19, 2019, 09:25:37 AM »
What is your AbanteCart version?
What is your server OS?
Please provide example of your mp3 file
What is the file size?
“Chuck Norris is so amazing.”
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Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #10 on: March 19, 2019, 03:25:01 PM »
I have AbanteCart  1.2.13,   I downloaded it less than a week ago.
I am running Windows 7 on my pc
Android v 4.4.2
My friend has an iphone, not sure of model, but has same problem.

The mp3 is 5.3MB, this is too big to send as an attachment, and this forum doesn't permit external links

If you would like to try to do the download from my store site, it is currently set for testing, so you can proceed through checkout without being charged, but you would have to register an account with email and password.

Here is the only tune currently available for download:  Black Eyed Susie, it is track 1 of the album Up In The Batten House

appalachianmusic.net/store/

Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #11 on: March 19, 2019, 05:06:42 PM »
I have tried a few other things today, none of these worked on the mobile, but were ok on pc:

tried using a smaller size mp3 file, 1.5 MB

tried downloading the latest AbanteCart 1.2.14, same results

Offline Basara

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Re: Digital download: works for pc but not for mobile
« Reply #12 on: March 20, 2019, 06:24:37 AM »
Pack files to zip and change file mask to ****.zip
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Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #13 on: March 20, 2019, 08:06:07 AM »
tried zip, still doesn't work on mobile.   pc ok

Offline aplmusic

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Re: Digital download: works for pc but not for mobile
« Reply #14 on: March 22, 2019, 06:19:35 AM »
I contacted my web host, he duplicated this problem, trying to download to his iPhone 5S was unsuccessful. He recommended reviewing the code on the website or contacting a developer to solve the problem.

 

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