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Author Topic: Devolution  (Read 2372 times)

Offline Julian Marcelo

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Devolution
« on: November 13, 2019, 12:03:57 AM »
I am trying to process devolution.

Abantecart by default has a complete order cancellation.

The customer ask to cancel the order
The store owner receive a mail with the request.
 but what the store owner do?
I try to delete de products in order and was not possible, i also try to save, recalculate and nothing.
is the a way to control this? what happens if person has balance or paid with balance

Offline Basara

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Re: Devolution
« Reply #1 on: November 14, 2019, 02:49:25 AM »
You should set your order status as cancelled.
Go to customer account page in admin and add credit transaction

Offline Julian Marcelo

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Re: Devolution
« Reply #2 on: November 21, 2019, 04:38:27 AM »
And what happen with the quantity? when i put cancelled to the order the quantity is back to the product stock or no?

 

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