Author Topic: Password reset with forgotten username  (Read 49 times)

Offline stephanie

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Password reset with forgotten username
« on: December 04, 2019, 02:16:38 AM »
Hi all.
I'd like to reset my password using the forgotten password option when logging into Abantecart administration back end.
I have forgotten either or both of the user name and password because when I try all the combinations I remember, it says "No match for Username and/or Password". However, resetting it requires I fill in the email address and the code displayed to prove I am not a robot, as well as the user name, which I do not remember. The issue is, if I leave it blank, or make any error in any of the 3 text boxes, the error always says "Human verification Failed!" and makes me re-enter a new code, even if the error is not in that section.

Thus I am unable to proceed further at all.
You can see the attached picture.
Please help.
Thank you
Stephanie

Offline Basara

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Re: Password reset with forgotten username
« Reply #1 on: December 05, 2019, 01:14:56 AM »
Hello.
You can found your admin username in database. I think ac_users table. For the captcha issue please try another browser.
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Offline stephanie

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Re: Password reset with forgotten username
« Reply #2 on: December 06, 2019, 09:52:31 PM »
Hello,
thanks for your reply.
Can you be a little more specific?

I do not understand what you mean when you say I can find my "admin username in database". Is that my web host's database? If so, I already know the username and password for the PHP database. However, when I installed Abantecart, I had to make a separate username and password for Abantecart. That is the one I do not remember and cannot find.

thank you
Stephanie

Offline HADY

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Re: Password reset with forgotten username
« Reply #3 on: Today at 02:59:05 AM »
Hi all.
I'd like to reset my password using the forgotten password option when logging into Abantecart administration back end.
I have forgotten either or both of the user name and password because when I try all the combinations I remember, it says "No match for Username and/or Password". However, resetting it requires I fill in the email address and the code displayed to prove I am not a robot, as well as the user name, which I do not remember. The issue is, if I leave it blank, or make any error in any of the 3 text boxes, the error always says "Human verification Failed!" and makes me re-enter a new code, even if the error is not in that section.

Thus I am unable to proceed further at all.
You can see the attached picture.
Please help.
Thank you
Stephanie


Hello!
what is the php version you are using ??
Regards
HADI

 

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