Author Topic: Optional Images No Longer Working  (Read 538 times)

Offline MessEleven

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Optional Images No Longer Working
« on: April 13, 2020, 07:29:27 PM »
Most of my products have options related to color or size. The images no longer appear on my product pages when an option is selected. Then today I got the following error message:

Incorrect image files permissions
Message status: warning
Date: 04/13/2020 05:50:46 PM
Number of repetitions: 0
Following files do not have write permissions. AbanteCart thumbnail images will not function properly.
/home/grtrophy/public_html/image/thumbnails/18/8d
/home/grtrophy/public_html/image/thumbnails/18/8d/cry69_jpg-100561-380x380.jpg
/home/grtrophy/public_html/image/thumbnails/18/8d/CRY1545_COMPLETE_jpg-100573-57x57.jpg
/home/grtrophy/public_html/image/thumbnails/18/8d/cry246_jpg-100568-50x50.jpg
/home/grtrophy/public_html/image/thumbnails/18/8d/CRY3614L_jpg-100572-200x200.jpg

plus 100's more.

I've tried to correct this by changing Image folders and sub-directories to 777, but no luck. Any help would be greatly appreciated!

Offline Basara

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Re: Optional Images No Longer Working
« Reply #1 on: April 14, 2020, 01:03:33 AM »
Hello.
Try to change file permissions to files too. Contact your hosting support

Offline MessEleven

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Re: Optional Images No Longer Working
« Reply #2 on: April 14, 2020, 01:09:50 PM »
I don't think it's a problem with the images, but rather the option itself. I took one product with three options (and corresponding images,) and deleted the original images, replacing each. No change. The product page shows the three available options, but not the correct images.

Could this be a problem with the database? Not sure what to look for.

Offline Basara

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Re: Optional Images No Longer Working
« Reply #3 on: April 15, 2020, 07:15:15 AM »
Do you have new errors in the log about permission?

Offline MessEleven

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Re: Optional Images No Longer Working
« Reply #4 on: April 16, 2020, 12:37:35 AM »
No, no further warnings, and nothing about permissions in the Error Log. But the optional images still aren't appearing, after changing the permissions to 777.

Offline Basara

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Re: Optional Images No Longer Working
« Reply #5 on: April 16, 2020, 03:26:05 AM »
Did you see options images in admin?

Offline MessEleven

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Re: Optional Images No Longer Working
« Reply #6 on: April 16, 2020, 01:14:43 PM »
Yes. I have hundreds of pages with such options that have been working just fine until recently.

Offline MessEleven

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Re: Optional Images No Longer Working
« Reply #7 on: April 16, 2020, 11:28:53 PM »
From llegrand in a p.m.: "I see you have a new post again just now -  have you you updated your template to match the cart version of 1.2.15?  You might need to contact the developer of the template you are using.  It may be a display issue within the template."

That was the EXACT issue! I updated the FOXY template, and abracadabra the optional images now show perfectly! THANK YOU to you and to all for lending a hand! You guys are great!

 

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