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Author Topic: Email customer confirmation  (Read 3037 times)

Offline stormccw

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Email customer confirmation
« on: July 29, 2013, 09:20:33 PM »
hello all,

I know this is my 4th question but I'm still getting familiar with the software. 

When a customer orders from my business I would like it to send them a confirmation email.  I tested an order today when we finally went live, however I didn't receive a confirmation of order email... Does anyone know how to do this?

I'm using version 1.1.6

Offline Basara

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Re: Email customer confirmation
« Reply #1 on: July 30, 2013, 02:14:01 AM »
Hello.

Please read this post possibly you have incorrect mail settings or server related issue
“Chuck Norris is so amazing.”
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Offline stormccw

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Re: Email customer confirmation
« Reply #2 on: July 30, 2013, 11:23:43 AM »
It doesn't quite answer my question, I do appreciate the insight. But basically when a customer orders I want it to send them an email showing their order. How do I get it to do so? In the mail
Options it only show me options for sending myself emails

Offline abantecart

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Re: Email customer confirmation
« Reply #3 on: July 30, 2013, 12:18:23 PM »
What you need it already implemented. Email with the copy of the order is sent to the customer. Nothing special needed to be done.
1. Do you have your email configured and working?
2. What payment method do you use?
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Offline stormccw

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Re: Email customer confirmation
« Reply #4 on: August 01, 2013, 10:04:09 AM »
I'm using paypal as my credit card processor, payments pro.

How would i know if my email is set up correctly?  Sorry I'm pretty new to this so I'm not 100% on all settings.  I believe the email is set correctly since I get an email from the cart when I get an order.

Offline abantecart

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Re: Email customer confirmation
« Reply #5 on: August 01, 2013, 11:39:39 AM »
If you get any email, your emails are working.  In this case you should see email (as customer) after you place an order. This email will contain details about the order.

I am still not clear what you are looking for to achieve
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Offline stormccw

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Re: Email customer confirmation
« Reply #6 on: August 02, 2013, 10:41:36 AM »
Exactly that. I believe I have it working. Have you any idea about how to edit the mobile version of the site? For some reason the layout is different than my desktop version

 

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