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1
Support / Updating/Inserting images (JPG, PNG ...) via CSV file
« on: June 07, 2017, 06:41:47 PM »
Hi!

Since I haven't had an answer to my topic since last friday --maybe because I added too many sub-topics to it in the late questions. I decided to post in separate topics.

I managed to read again the documentation (at http://docs.abantecart.com/pages/tools/import.html#Example4:insert) about importing and found out that I was missing a lot columns when trying to import the references for the images of each product.

Turns out that for each image there are about 8 columns needed to include in the CSV file.

resource_map[0].resource_id              = leave empty
resource_map[0].object_name            = products
resource_library[0][0].type_id            = 1
resource_descriptions[0][0][0].language_id      = 1  (the id of installed language)
resource_descriptions[0][0][0].name             =    anyname (usually imagefile name)
resource_descriptions[0][0][0].title            =    leave empty or fill if you need title
resource_descriptions[0][0][0].description      =    leave empty or fill if you need description for the resource
resource_descriptions[0][0][0].resource_path    =    somefolder/product_image_1.jpg

So I added the correct 40 columns --differing in their ([0][0][0]) numbering ([1][0][0], [2][0][0]... and so on) for up to 5 images max.

I split into 100-rows CSV files in order to avoid a Gateway error due to a big files with too much data, but even with this small file, when uploading the CSV file I got this error:

"
Total loaded: 6. Updated: 0. Created: 0. Errors: 6
There are some errors. Show details
Insert data error for products SQL Error: Duplicate entry '127' for key 'PRIMARY'
Error No: 1062
SQL: INSERT INTO `abc_products` SET `product_id` = '127'
Missing special relation ID product_id for insert action in table resource_map. Skipping.
Missing special relation ID product_id for insert action in table resource_map. Skipping.
Missing special relation ID product_id for insert action in table resource_map. Skipping.
Missing special relation ID product_id for insert action in table resource_map. Skipping.
Missing special relation ID product_id for insert action in table resource_map. Skipping.
"

I did these CSV files following the instructions on the documentation page which all required columns which are included so I don't know what's going on? Is this a bug at the import?

Please somebody help as I'mpretty stuck at the moment for this problem.

I attach sample of the CSV files.

Thanks!

2
Support / Updating/Inserting categories via CSV file
« on: June 07, 2017, 06:19:56 PM »
Hi!

Since I haven't had an answer to my topic since last friday --maybe because I added too many sub-topics to it in the late questions. I decided to post in separate topics.

Lately what I wanted to do was to update the products already in the database with additional categories --because almost all products belong to many categories (usually up to 3) and not just one.

So I analized the exported CSV file of a products which I added manually and had these 3 categories, and saw that the categories are expressed as these columns:

products.product_id
products_to_categories[1].product_id (same number that in "product.product_id")
products_to_categories[1].category_id (additional category 1)
products_to_categories[2].product_id (same number that in "product.product_id")
products_to_categories[2].category_id (additional category 2)
products_to_categories[3].product_id (same number that in "product.product_id")
products_to_categories[3].category_id (additional category 3)

But I get an error message, no matter if have the 1st column action set as update or as insert:
"
Total loaded: 6594. Updated: 0. Created: 3035. Errors: 3559
There are some errors. Show details
Warning: Update products. All columns are keys, update action is not allowed. Please use insert.
"

I tried with a CSV that had update in al cells of the 1st columns action.

Then I tried with a CSV that had insert in all cells of the 1st columns action.

I attach samples of both options.

Thanks!

3
Hi!

I've worked extensively on our list of products so it would be readable by AbanteCart (all folollowing the documentation on  and the CSV that are there as examples). I also checked that the [product_id] column was empty for every product.

Now after many hours, I did the procedure and the message AC was that the process was completed succesfully:
Total loaded: 3560. Updated: 0. Created: 3560. Errors: 0

But I return to the products list and I see no update, it's the same short old list.

So I eliminated the first column that says [action] and has [insert] in all the the cells below so I could try it as an update.

It also tells me it was OK:
Total loaded: 3560. Updated: 3560. Created: 0. Errors: 0

But the products still don't appear.

I checked the database with PhpMyAdmin and it seems they're there (table: abc_products) so I don't get get what is happening and I' getting frustrated after so many hours.

I cleaned AC's cache (System/Cache) and even deactivated it on the options.

Please help! I'm on a deadline and the professional support of AC is not even contacting after repeated attempts.

I don't know what to to do

Thanks!

4
Support / Country localization issues
« on: May 19, 2017, 12:39:48 PM »
Hi!

I have already activated the correct settings (Country, Zones, currency) for my country and deactivated the ones that are for USA or anywhere else in the world. Spite of that, on the checkout page the customer still has to choose some things that I assumed were already chosen for him being that they are deactivated on the backend of AbanteCart:

- He/she has to choose Country / State

- He/she has to choose a ZIP or postal code –which we don´t generally manage in Colombia and there is almost nobody here who knows their own ZIP.

Is there a way to work around this?

5
Support / Import CSV from VM
« on: May 18, 2017, 06:18:23 PM »
Hi!

Our old webshop used Joomla-VirtueMart so we are naturally trying to import the data from it to our new AbanteCart store.

Since this is not one of the software supported by the Migration Tool I think we could use a joomla extension that we have tha can export all VM fields in a CSV file.

But in order to do that I think we would need to know in what are the fields required and if there is a need of fields translations (for example product in VM should be imported as product_name in AbanteCart), and which format should the CSV have (like header, delimiters, etc)

Any guidance would be very appreciated!

Thanks!

6
Support / "fallback" banner not updating
« on: May 18, 2017, 04:36:14 PM »
Hi!

I modified the main banner of the home page with 4 different images which are also supposed to open to 4 different pages.

But even if I refresh the page repeteadly I get the banner with the AbanteCart info. What am I doing wrong?

Also when editing this banner there is URL field but I get to put just 1 link for the whole banner. Is not supposed to be a URL for each of the images?

Thanks!

7
Support / Caso On Delivery as the only payment method
« on: May 18, 2017, 04:08:35 PM »
Hi!

Right now I only have Cash on Delivery as a payment option, but I keep getting a message Error: Payment method required!. Why it cannot accept this way of "payment"? How can I fix this?

8
Support / Tax rule not being used/calculated at Checkout
« on: May 18, 2017, 04:07:24 PM »
Hi!

I created a tax rule that reflects a law in my country and is supposed to be assigned to ALL my catalogue.

As a test and as customer I tried to buy a product that has this tax rule assigned (which is a percentage), but the tax is not shown or calculated at any point in the Cart. The total it gives the cart gives me is the same price of the product.

Where/How can I fix this?

Thanks!

9
Support / Asignment of Tax Rules to Many/All products in 1 step?
« on: May 18, 2017, 04:03:13 PM »
Hi!

I created a tax rule that should apply for every product in the catalogue. I have too many products with a tax class value of Taxable Goods. Is there a way to assign all this products my new Tax class instead of Taxable Goods all at the same time and not just by editing them one by one?

Thanks!

10
Hi!

I'm a newbie in AC so please forgive my ignorance if ask something obvious!

I have to create at least 2 users which are going to be managing the sales, orders, and that kind of stuff. I don't want them to be able to do installations of extensions, or changing settings, etc cause they could screw up  :o I want them to ONLY be able able the Sales stuff.

How can I create different permissions for this Sales Managers especially? I mean there is a page in the documentation at URL: docs.abantecart.com/pages/users/user_permissions.html that gives the example of a "Data Entry" operator. Is there a similar list for a "Sales/Order" operator or manager?

Thanks!

11
Support / Localization and other issues
« on: May 17, 2017, 05:55:35 PM »
Hi!

As a novice in AbanteCart I´m implementing an online store located in our current region of Colombia in Latin-America.

Although many thing are going good, I have had a series of setbacks which are impeding the successful implementation of the store.

For this reason I have some questions for anyone that can gracefully answer:

-1- How to correct or complete the partial translations on the frontend of the site? I mean some pages/parts of pages in the frontend still display English instead of the Spanish language I chose as default. Is there a way to show the whole site in Spanish mandatorily and no option of changing to/from English?

-2- How to create different permissions for Sales Managers especially? I mean there is a page in the documentation at URL: docs.abantecart.com/pages/users/user_permissions.html that gives the example of a "Data Entry" operator. Is there a similar list for a "Sales/Order" operator or manager?

-3- Localisation. I have already activated the correct settings (Country, Zones, currency) for my country and deactivated the ones that are for USA or anywhere else in the world. Spite of that, on the checkout page the customer still has to choose some things that I assumed were already chosen for him being that they are deactivated on the backend of AbanteCart:

- He/she has to choose Country / State

- He/she has to choose a ZIP or postal code –which we don´t generally manage in Colombia and there is almost nobody here who knows their own ZIP.

-4- I created a tax rule that should apply for every product in the catalogue. I have too many products with a tax class value of Taxable Goods. Is there a way to assign all this products my new Tax class instead of Taxable Goods all at the same time and not just one by one?

-5- As a test I assigned this tax class rule (which is a percentage) to one item and tried (as a customer) to buy this item but the tax is not shown or calculated at any point in the Cart. The total it gives the cart gives me is the same price of the product.

-6- Right now I only have Cash on Delivery as a payment option, but I keep getting a message Error: Payment method required!. Why it cannot accept this way of "payment"?

Hopefully someone can help clear this questions/issues. As a novice of AbanteCart, I like it a lot and see a bright future for it although right is presenting me some challenges.

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