Hi, am not familiar with any programming language nor an IT expert, just housewife trying to do some website business. Please help me with my problem, as i notice somebody already asked the same question, but still  i unable to follow the solution given.

1) Unable to upgrade from link given in e-mail. with error messg :-
 Error: cannot to pack /home/syima/public_html/AbanteCart/admin/system/backup/abantecart_121.tar.gz

2) move to 'manually upgrade' . Do full backup with 'cpanel'.

ok question for these 2 steps > From your user guide, I need to back up "abantecart database' & 'code'. Is my full backup with cpanel covered both of above?

what is 'code' directory? where can i find it?

where can i find 'upgrade.sql' file so i can edit it?

thanks in advance for your help.