AbanteCart Community
eCommerce construction => Installation and Configuration => Configuration => Topic started by: Heemet on June 26, 2018, 12:14:18 AM
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Hello,
When clicking on "edit" for an existing text banner in the admin site, I get the following error message in my browser:
"This site can’t be reached
The webpage at [site address]/index.php?rt=extension/banner_manager/edit&banner_id=8&s=[admin]&token=[toke] might be temporarily down or it may have moved permanently to a new web address.
ERR_FAILED"
The existing banner appears on my site, but I cannot access it through the admin site. Is something happening between the admin site and the SQL database? What should I look for? There is nothing in the error log.
FYI, I can enable and disable the existing banner, and I can see the "status" field change from "0" to "1" and back again in the "banners" table in the SQL database in CPanel, so I know the admin site is able to communicate with the SQL database. I just can't edit any of the banners.
Any help would be appreciated.
Thanks,
Peter
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Hello.
1. Please check AbanteCart error log
2. if nothing related found should be record in your server error log (ask your hosting support )
3. It is also possible that incorrectly configured mod_secure module on your server simply block this request ( ask your hosting support to change module rules) https://abantecart.atlassian.net/wiki/spaces/AD/pages/3604484/Mod+security+403+406+error
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Thanks for your suggestions. I was able to disable ModSecurity, but that didn't help. There is nothing in the AbanteCart error log. I'm checking with hosting support. I will revert with my findings.
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My hosting service suggested that I try to login to the admin site in incognito mode to edit the banners. I did that, and I was able to modify the banners.
So, I cleared cookies, and sure enough, the problem went away.
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My hosting service suggested that I try to login to the admin site in incognito mode to edit the banners. I did that, and I was able to modify the banners.
So, I cleared cookies, and sure enough, the problem went away.
Thanks for solution