AbanteCart Community

eCommerce construction => Installation and Configuration => Topic started by: sewkitty on December 31, 2014, 01:03:33 PM

Title: Download links missing after upgrade
Post by: sewkitty on December 31, 2014, 01:03:33 PM

I upgraded to v1.2.0 last night & now the downloads in the customer account section is messed up. They are shown there but there is no way to actually download the file. PLEASE help! How do I fix this! I have a thousand old ladies wanting their embroidery files NOW!

Thanks
Elizabeth

Title: Re: Download links missing after upgrade
Post by: sewkitty on December 31, 2014, 02:14:59 PM

Anyone???? I have looked through everything! I cannot fix this! Downloads are enabled. I am not sure what else to do!

Title: Re: Download links missing after upgrade
Post by: Carm on December 31, 2014, 04:29:51 PM

Allow downloads is off by default in my settings. Try there. System/settings/general & Allow Downloads is near the bottom of the page. Hope that helps.

Title: Re: Download links missing after upgrade
Post by: sewkitty on December 31, 2014, 04:46:49 PM

That was the first thing I checked. It was enabled. My host restored it from a back up from before the update. Now I cannot get pictures or files to upload. UG! Seriously!!

Title: Re: Download links missing after upgrade
Post by: Carm on December 31, 2014, 05:32:02 PM

Sorry it didn't help. Would checking if the permissions for downloads are changed to 0777 help? I just thought of checking permissions myself this morning (Jan 1 in Australia already). Had to find this page to remember which files to change.  :)  Damn, it won't let me post an external link, no matter which way I try to disguise it. It's in documentation/user manual/installation. My hosting is Linux so it was easy to change them.

Title: Re: Download links missing after upgrade
Post by: sewkitty on December 31, 2014, 06:25:07 PM

Any idea where to change those permissions in the cpanel? I am getting desperate here  :-\

Title: Re: Download links missing after upgrade
Post by: Carm on December 31, 2014, 06:43:34 PM

Try File Manager/whichever folder you have for AbanteCart 1.2/Download is 3rd top folder, change permissions for that to 0777 & most likely change any subfolders & files permissions too - there's only a few of them. I don't have downloads on my site so I'm only guessing with my advice. Would be wise to make a not of the original permissions so you can change them back if I'm wrong. Just a self taught wishes-she-was-better-at-it-all-cos-it-is-scary-stuff what my foster son calls tech-head. Fingers crossed for you.

Title: Re: Download links missing after upgrade
Post by: llegrand on December 31, 2014, 07:14:06 PM

My experience with upgrading versions in abantecart shows it's pretty important that these permissions are set to specifications.  I've not have any issues upgrading when there are set correctly.
Here's the link for docs with the list

http://www.abantecart.com/ecommerce-documentation/user-manual/installation (http://www.abantecart.com/ecommerce-documentation/user-manual/installationhttp://)
For Linux/Unix make sure the following folders and files are writable.

chmod 0777 system/config.php chmod 0777 system/ chmod 0777 system/cache/ chmod 0777 system/logs/ chmod 0777 image/ chmod 0777 image/thumbnails/ chmod 0777 download/ chmod 0777 extensions/ chmod 0777 admin/system/backup/

Here's a link to a nice little how-to on changing file permissions using Cpanel
http://www.inmotionhosting.com/support/website/managing-files/change-file-permissions (http://www.inmotionhosting.com/support/website/managing-files/change-file-permissions)

Lee

Title: Re: Download links missing after upgrade
Post by: Carm on December 31, 2014, 07:59:58 PM

Thanks for those links Lee. They will be a big help in my learning curve ahead. First resolution in years is to finally get changed over to AbanteCart.

Title: Re: Download links missing after upgrade
Post by: sewkitty on December 31, 2014, 10:02:57 PM

THANK YOU THANK YOU THANK YOU!!

That did it!!

Title: Re: Download links missing after upgrade
Post by: Carm on January 01, 2015, 05:55:16 AM

Woohoo!! So glad it worked. A happy New Year after all.  ;D