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Messages - llegrand

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61
Hi Core Devs -  this is now reaching a critical mass of issue.   Even though you made a GitHub on Nov 8,  and have ignored my plea on Nov 16 for a resolve  (I have clients that have customers who are quite upset with the order number only appearing in their card statements.)
There remains no change.

Today  I have an escalated issue from a client :
..having an issue with what is appearing on customers credit card statements for a description of their purchase. Well today  ( Jan 5) I had a customer who disputed a charge on an order the beginning of November and around Black Friday.  She said her statement just had a phone number on it.   I did reach out to my contact at stripe and he gave me this information.  It looks like it is set up correctly in stripe on my end so now I'm wondering if this is something to do with the website. 

Stripe support to my client:
Looks like you're using Stripe through a 3PI platform, Abantecart.com, so please reach out to them first (or navigate around their platform) to see if the statement descriptor is something you need to modify on through their platform.

As you can see it is the descriptor issue that I reported in Nov.

Please,  please  fix this!!





62
do you have cdn enabled?

did you perhaps close the admin panel after you cleared the cache , usually just need to do the images

63
Usually if you clear the cart cache  they will display correctly.   In admin left pane,  under System > Cache
Might have to clear your PC too.


64
Support / Re: CAPTCHA
« on: December 27, 2022, 06:09:26 PM »
please note in your original post the human input is not the same as the request  -  so the failure was correct.

recaptcha is  o32de4   human input  is a32d34

I just tried your testing site now,  and the recaptha works correctly  when the images are all identified


65
Support / Re: Sort by size option
« on: December 18, 2022, 07:30:49 PM »
have you tried using the search box?  I just did using small  and large -  you have added those sizing into your product title (which is good)
and the search  brings up all of products that meet the search word.

You might want to change the language in the search box  or add a info box that suggests using the search

Additionally,  you don't seem to be using tags with in your products.  they can also add to the search results.

These are some immediate and no cost solutions for you.

there is https://marketplace.abantecart.com/elastic_search?keyword=search  in the MP  that will do what you want, you might look into it if the above is not enough for you.  This is not a free solution.





66
General Discussion / Re: website speed
« on: December 17, 2022, 06:20:00 PM »
try running some of these site analysis -   they will also provide some insights and some fixes.
If you have lots of images that are too large,  that can really slow your site

These are free tools:
https://tools.pingdom.com/

https://gtmetrix.com/

67
Extensions and Add-Ons / Re: Tax Invoice Module for Checkout
« on: November 17, 2022, 09:59:34 AM »
Hello,  it is unclear what you are describing here. 

Have you set up the tax RATES for each location that you are required to collect tax?  See here for details
https://abantecart.atlassian.net/wiki/spaces/AD/pages/15761420/Tax+Rates

There is also a nice invoice function within the default AbanteCart -  that functions well as a picking/packing invoice.
It is an icon, looks like a doc,  located in the customer order info. 
Most find it adequate.

If this does not address your request,  please describe what is missing in more detail.


68
General Support / Re: Notice: Impersonate mode for customer "guest" by ""
« on: November 16, 2022, 05:33:38 PM »
hello,   I just tried your site on Firefox and Chrome,  and do not see that on Storefront

Perhaps,  clearing your cookies on your PC browser will help,  I am finding cookies are quite persistent at times.

If you are not familiar with the latest way to clear cookies for only one site,  just click on the padlock in the URL bar. You should see a cookies and the number of cookies in use.

Lee at WHY2 support

69
Thank you.   Convention and expected info on statements etc  is important to the customers of AbanteCart admins.


70
This is an important decision on the part of AbanteCart configuration of the NEW connector you have chosen to replace the old Stripe.
I and my clients disagree,   an order number showing on the credit cart statement some many days or weeks after the transaction took place in the store (the customer can't identify)  is extremely problematic.

You had it correct in the old Stripe extension.  Maxtor's subscription extension has it correct by using the info setup within an Admins Stripe dashboard.   Other applications (not AbanteCart) that uses Stripe has it correct pushing the descriptor as input into the STRIP account dashboard.

The Stripe Dashboard allows to use an abbreviated descriptor if the Company name is too long.   This is managed within the Stripe Dashboard of the account holder.

AbanteCart needs to rethink this,  and follow convention of Stripe pushing out to the buying customer  the information as managed within the Stripe Account Dashboard.   AbanteCart has made a wrong decision here.

Again I ask you to please correct  this to a useful format for the buying customer of AbanteCart admins.   We are talking about the info that the buying customer sees on their credit card statement.   
 

71
Hmm  - that is a new wrinkle in managing the footer blocks.   So  there has to be some placeholder (even if blank)  in each of the 8 blocks to have a display in the order desired. 

In default template disabling a block  leaves the arrangement in place.  This is not something that seems to work in Bootstrap5.

So how is an admin suppose to "know" this difference in the template footer blocks requirements?

Thanks
Lee


72
Yes it is what the customer sees on their card statement as to the company they paid.
Not what is showing to the store owner  within their Stripe account info.

It is also the info that should be FOUND WITHIN the Stripe account payment information
You are not passing the correct info to Stripe

As I stated,  the store description for both accounts I checked are setup correctly with the merchant name in the Stripe information. 

I have attached screens shots from the new Stripe extension with connector labeled WRONG
and one for other Stripe accounts NOT using the new Stripe extension  labeled CORRECT

Please review your coding, Stripe support is exceedingly easy to contact and get quick help.
This issue is quite important to maintaining good customer relations when buying on AbanteCart sites.

Regards
Lee

73
Stripe V 1.1.2  that latest version using the connector works.   But  on the customer statements   the identifier is ONLY showing the Order number.   We have verified that the Public business information is set up correctly within the Stripe account to show the company name.   We can find no other place to force the use of the statement descriptor.  Nor do we know how the ShoppingShopping is originating

This is what is showing up within our Card account info - 
Nov 3, 2022   ORDER #10807   ShoppingShopping   $22.70   
The ShoppingShopping  should be the company name as showing in our Stripe Account info.  How do we get it to do so?

I have reached out to Stripe support  about this.  Below is the reply from my phone conversation.  Perhaps it will help you get to the solution quicker.

Hi Lee,

Thank you for accepting my call earlier about the information shown to your customer, glad we were able to find a solution.

Just a quick review of what we've accomplished today, you've mentioned that you've already entered your information in the "Public business information" section of your Stripe dashboard, however, your customer cannot see the store or site name; only see the order ID.

I've informed you that since there is no option to enter the order ID in your dashboard, then it means the information showing in your customer's statements are coming from the side of your platform (AbanteCart). Having said that, I would recommend reaching out to them so that they can look into it.

In case it helps, you can also share with them our Stripe documentation regarding statement descriptors:

https://stripe.com/docs/account/statement-descriptors

If we can be of further help, feel free to reach out to us any time.

Best regards,
Ros






74
Extension Support / Re: Core local_delivery extension reinstall
« on: October 15, 2022, 01:08:17 PM »
James  check your WHY2 support  we opened a ticket for you and sent you the file you need to restore the  core  missing local delivery extension.


75
General Support / Re: Global attributes not showing in product options
« on: October 13, 2022, 11:17:21 AM »
Hi everyone,  let me remind all that it is important to see that the versions of any extension or template works for the AbanteCart version you are using.

If is suggested that you check that info prior to any updating.


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