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Support / Re: New Stripe with the connector only showing order number on customer statements
« on: January 05, 2023, 06:46:45 PM »
Hi Core Devs - this is now reaching a critical mass of issue. Even though you made a GitHub on Nov 8, and have ignored my plea on Nov 16 for a resolve (I have clients that have customers who are quite upset with the order number only appearing in their card statements.)
There remains no change.
Today I have an escalated issue from a client :
..having an issue with what is appearing on customers credit card statements for a description of their purchase. Well today ( Jan 5) I had a customer who disputed a charge on an order the beginning of November and around Black Friday. She said her statement just had a phone number on it. I did reach out to my contact at stripe and he gave me this information. It looks like it is set up correctly in stripe on my end so now I'm wondering if this is something to do with the website.
Stripe support to my client:
Looks like you're using Stripe through a 3PI platform, Abantecart.com, so please reach out to them first (or navigate around their platform) to see if the statement descriptor is something you need to modify on through their platform.
As you can see it is the descriptor issue that I reported in Nov.
Please, please fix this!!
There remains no change.
Today I have an escalated issue from a client :
..having an issue with what is appearing on customers credit card statements for a description of their purchase. Well today ( Jan 5) I had a customer who disputed a charge on an order the beginning of November and around Black Friday. She said her statement just had a phone number on it. I did reach out to my contact at stripe and he gave me this information. It looks like it is set up correctly in stripe on my end so now I'm wondering if this is something to do with the website.
Stripe support to my client:
Looks like you're using Stripe through a 3PI platform, Abantecart.com, so please reach out to them first (or navigate around their platform) to see if the statement descriptor is something you need to modify on through their platform.
As you can see it is the descriptor issue that I reported in Nov.
Please, please fix this!!