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eCommerce construction => Installation and Configuration => Topic started by: Sodie on September 16, 2016, 01:59:14 PM

Title: Cannot type on Relations tab.
Post by: Sodie on September 16, 2016, 01:59:14 PM

Hi,

I'm having trouble creativing relations for some products becuase I cannot type in the boxes under the Relations tab. This only a problem for some product but not others. A screenshot is attached. Please advise.

Thanks,

Sodie

Title: Re: Cannot type on Relations tab.
Post by: abantecart on September 17, 2016, 11:56:17 AM

Interesting. What is the version do you use? What is the language on your cart? Can you PM admin access?

Title: Re: Cannot type on Relations tab.
Post by: Basara on September 19, 2016, 01:28:58 AM

Quote from: Sodie on September 16, 2016, 01:59:14 PM

This only a problem for some product but not others.

Are these "some" products have specific names (language, special characters ...etc) or anything different from other products?

Title: Re: Cannot type on Relations tab.
Post by: Sodie on September 19, 2016, 12:20:59 PM

I see where you are going with this. I have several products with similar names that have this problem. i.e.
That's Jazz - Book 1
That's Jazz - Book 2
That's Jazz Performance - Book 1
and others...

So I thought at first that the problem was the word "jazz" but I also have the problem on products named:
Best Buddies - Late Intermediate - PDF
Danza de la Hacienda - Intermediate - PDF
and others...

I also check the " - " hyphen but some products with relations working also have a hyphen.

What else can I check?

Title: Re: Cannot type on Relations tab.
Post by: Basara on September 20, 2016, 02:56:31 AM

Quote from: abantecart on September 17, 2016, 11:56:17 AM

What is the version do you use? What is the language on your cart? Can you PM admin access?