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Support / Critical error - unable to open website
« on: November 26, 2015, 06:48:06 PM »
Hi Support team ,
****** Help is needed
I tried to upgrade (directly in PROD environment)abantecart from version 1.1.9(currently in used) to version 1.2.5 using the admin section - add extension 'abantecart_upgrade_125 '. While halfway of the process it shows error 'There has been a critical error processing your request'.
Now, my website is totally un-accessible.
Can someone advise :
1) How can i fix this error to bring back up the website ?
2) There is a note during the installation that automatic full backup will be created, how can i roll-back installation to v1.1.9 using the automatic full backup ?
Hope to get help as soon as possible as there is a PROD impact here. Thanks
Regards ,
Richard
****** Help is needed
I tried to upgrade (directly in PROD environment)abantecart from version 1.1.9(currently in used) to version 1.2.5 using the admin section - add extension 'abantecart_upgrade_125 '. While halfway of the process it shows error 'There has been a critical error processing your request'.
Now, my website is totally un-accessible.
Can someone advise :
1) How can i fix this error to bring back up the website ?
2) There is a note during the installation that automatic full backup will be created, how can i roll-back installation to v1.1.9 using the automatic full backup ?
Hope to get help as soon as possible as there is a PROD impact here. Thanks
Regards ,
Richard