AbanteCart Community
eCommerce construction => How-to questions => Topic started by: jimbo17 on February 27, 2019, 09:01:10 AM
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When I receive an order and then change it from pending to processing to shipped does the customer automatically receive an email each time I change the status of the order?
I have never been able to resolve the problem of sending email from AbanteCart.
I have asked for help from my hosting service but they also have never been unable to fix this problem of why I cannot sent emails to customers with AbanteCart
I have kind of learned to live with this problem for a number of months but now I would love to fix this problem.
I can receive emails from customers but I cannot send or reply to customers emails.
Thanks Jim
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Does your customer get order confirmation email?
Have you checked error logs?
Look at this post http://forum.abantecart.com/index.php?topic=4268.0 for notifying customer when status changes
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Sam_78:
Thank you for the link you included. That was very helpful.
Jim Hill
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SAM_78
My customers tell me they are still not receiving updates I send them on their orders such as pending, processing and shipping.
I followed the instructions in the link that you sent to me so now I am wondering what else might be the problem.
I am using AbanteCart to respond to any messages I get so I am thinking that some how I have the wrong settings in my email account or something is blocking my email.
I also use gmail for the business.
Jim
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Check AbanteCart and server error logs. Maybe your server cant send emails or connect to your gmail SMTP
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SAM_78
My customers tell me they are still not receiving updates I send them on their orders such as pending, processing and shipping.
I followed the instructions in the link that you sent to me so now I am wondering what else might be the problem.
I am using AbanteCart to respond to any messages I get so I am thinking that some how I have the wrong settings in my email account or something is blocking my email.
I also use gmail for the business.
Jim
1. Does your customer receive order confirmation email?
2. Have you followed these steps while setting your SMTP https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings
3. Check in Error log there might be some errors. https://abantecart.atlassian.net/wiki/spaces/AD/pages/7929963/Log+Errors
4. Maybe everything is right but all your emails are going in Spam / Junk / Promotion folder
Go to https://www.google.com/settings/security/lesssecureapps and enable access for less secure apps.