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Shopping Cart Operations => Support => General Support => Topic started by: brgnz on February 24, 2017, 12:08:43 AM

Title: Tax amount is not showing on invoice/order
Post by: brgnz on February 24, 2017, 12:08:43 AM

HI,

On the invoice/order email, subtotal, Flat Shipping Rate and Total are displayed, but Tax (GST) is not showing up. I have turned on display prices with tax. Tax class also has been configured. Please see the document attached for screen shots. Could anyone help to get this sorted?

Thanks,

Title: Re: Tax amount is not showing on invoice/order
Post by: Basara on February 24, 2017, 03:00:44 AM

Hello.

Tax may be not visible in order in case:
1. Products in cart not assigned to this tax class
2. Customer address is not within Location added to tax rates
3. You need to recheck Tax Rates
4. Make sure customer group have disabled Tax Exempt

http://docs.abantecart.com/pages/quickstart/setup_taxes.html

Title: Re: Tax amount is not showing on invoice/order
Post by: brgnz on February 25, 2017, 02:08:34 AM

Thanks for the points.

The product has been assigned with tax class.
As seen in the screen shot, New Zealand, all zones have been added to the tax class.
Tax rate has been defined as 15%
I couldn't find an option to set tax exempt customer group. My Abantecart version is 1.2.0.
Still tax is not displayed.

Thanks,

Title: Re: Tax amount is not showing on invoice/order
Post by: brgnz on February 25, 2017, 02:10:08 AM

The customer's country is New Zealand. The tax class is defined for New Zealand, All zones

Title: Re: Tax amount is not showing on invoice/order
Post by: abantecart on February 26, 2017, 09:38:54 AM

Tax exempt customer group was added after 1.2.0. You better get latest version 1.2.9

Title: Re: Tax amount is not showing on invoice/order
Post by: Basara on February 27, 2017, 12:04:45 AM

Quote from: brgnz on February 25, 2017, 02:08:34 AM

Thanks for the points.

The product has been assigned with tax class.
As seen in the screen shot, New Zealand, all zones have been added to the tax class.
Tax rate has been defined as 15%
I couldn't find an option to set tax exempt customer group. My Abantecart version is 1.2.0.
Still tax is not displayed.

Thanks,

Check that your product have require shipping On and you have enabled Tax order total in the Extensions > Order Totals