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General Discussion / Top 5 Checkout Mistakes That Eat Away Your Customers
« on: September 25, 2015, 12:12:14 AM »
Have you ever thought that what makes hours of effort into the designing, developing and testing, a waste? Have you ever thought why customers leave their shopping carts? Well, the answers to both the questions are the same; horrible checkout page. In eCommerce web development, no mistake can be as terrible as making a boring, dull and horrible checkout process. goo.gl/ns87mz

Most of the times, the reason behind the cart abandonment is the check out process. Complicated or slow check out can blow away your customers and kill your conversions in no time. Users always expect the quick and easy checkout process. There are a few checkout mistakes that you must avoid under any circumstances, so as to reduce your abandonment rate to the minimal and increase your conversions. So, let us dive into the list of some of the most common checkout mistakes to avoid when designing your online store…

Slow shopping cart: The small delay in your shopping cart can cost you millions in a year. Nothing can irritate a customer more than the slow working cart. Customers will not wait until the cart gets refreshed. So, make sure you get the dynamic cart developed.

Forced account creation: If you want all your customers to create an account on your website before purchasing for the first time, you will lose at least 25 percent of your customers. Most people do not like making accounts, so it is advisable to keep the option of the guest checkout. Well, you can ask for important information before the purchase. However, make sure that you ask for really few things and do not include the unnecessary form fields.

Shipping costs: Customers never ever like to pay for the delivery. So, it is always a good idea not to ask them to pay extra for shipping and delivery. Moreover, it is even more dangerous to keep the shipping costs and hiding them till the end. People get even more frustrated when they see the shipping costs added up in the cart in the end.

Unsafe payment policies: Online stores that are famous now have been so much popular because of its security and safe payment transactions. So, people will purchase from your store only if they feel you use trusted payment options.

Not mobile friendly: Nowadays most people access your online store from their mobile phones or tablets; rather than from the computers. So, if your checkout process is not optimized for mobile, people will tend to abandon their shopping carts and go to your competitor's store.

Now that you know how important it is to make the checkout process simpler, shorter and easier, it is advisable for you to fasten and simplify checkout process so that the visitors can finish their process quickly. They will be extremely happy if they happen to shop quickly and easily.
Well, you can do this using the one step checkout extension to not let go off your customers. Good luck for the same!

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General Discussion / 5 Product Page Design Mistakes of eCommerce Website
« on: February 12, 2015, 11:07:52 PM »
When you start an ecommerce website, your online store is open 24 hours a day and people can access it from all over the world. However, designing an ecommerce website is not that easy. Everyone makes mistakes and more important are how to avoid them in order to boost product sales. The followings are 5 mistakes which we shouldn’t ignore while designing eCommerce products pages.

1. Poor product details

Poor product details reflect your lack of confidence because of which you fail to earn the trust of your customers. In order not to let go off the customers, you must earn and maintain their trust. They tend to have faith in you if you display your products effectively.

Poor product details

Product display is one of the most important things to concentrate upon when it comes to the eCommerce website design. Everything right from size and quality of the product images to the fonts, color and quality or product description matters. You must:

Upload quality product images that are big in size, yet loads faster
Mention every minute detail about the product in easy to read font style, size and color
2. Adding social widgets everywhere

One of the most interesting things that we found during the store reviews was that every store had social widgets. It seems that store owners add these because someone told them that having a Twitter button was important, and therefore they added them to the store, without much consideration for the impact they would have.

Consider the Twitter / Facebook / Pinterest / Google Plus widgets you have on your site. Do you really need them? Do your customers actually click them? In some cases, they can actually reduce your conversions.

The vast majority of online stores have social widgets on their product pages; the thinking is that shoppers will be so enthusiastic about the products that they’ll click these buttons and spread the word on social media.

3. Lengthy and Irritating Checkout Process

This is one of the most common mistakes in ecommerce web design. Remember, customers actually buy a product from the checkout page and if your checkout page is too long, people will leave your site without buying any product. Try to design a single page checkout and don’t ask unnecessary questions to your consumers.

Lengthy and Irritating Checkout Process

4.  Inappropriate Font Size

This is exactly how the user feels when the website design does not support a good font size and throws just about too much content on the poor user. He feels confused, lost, irritated and simply leaves the site to find answers elsewhere.

It’s important for us to have the right font size and the right break up of content on our website for the user to be able to read properly and comprehend the valuable information that you want to send out to him.

Inappropriate Font Size

5. Too Much Happening On Your Landing Page.

Your landing page needs to have one focus and one focus only: Getting people to take ONE ACTION. The more you have going on, the more confused your visitors will be. Use a simple, clean design that allows visitors to focus on one thing and one thing only.

too much happening in landing page

This is a great example of a landing page that is simple, informative, with all of the elements are pulling the story and action together.
Conclusion

The key to increasing your conversion rates is to reduce shopper anxiety and uncertainty. Thinking through these issues will help you avoid common eCommerce store product page design mistakes, ultimately boosting your sales and revenues.

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