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Messages - soup-n-sandwich

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1
Configuration / Re: Can't update and no access to admin console...HELP!
« on: December 23, 2016, 09:36:35 AM »
Thanks Basara,
I was under the impression that 1.2.8 was in fact the version I was running...guess not.
Do you think this is also responsible for the issues of no access to the admin console?

The hosting folks installed 1.2.8 form scratch on the server, then important the database which was originally used on a working 1.2.6 version.  Do you think the import was not done correctly to case this issue?
According to Softaculous the install is 1.2.8.


2
Configuration / Can't update and no access to admin console...HELP!
« on: December 22, 2016, 07:21:29 PM »
At this time I still can't get to the admin console and still looking for a little guidance with this issue.

Another issue discovered in the last few hours is updating from 1.2.8 to 1.2.9.
The hosting company attempted to upgrade the installation and wrote this message to me:

I was able to bypass a couple of update roadblocks. The initial issue is PHP Phar was not configured, obtained this information from:

http://docs.abantecart.com/pages/upgrade/troubleshoot.html

I set your php version to 5.4 and enabled PHAR via Cpanel - PHP Version. After increasing some timeouts I came across the following error:

database error: AbanteCart core v.1.2.6 Error: SELECT dataset_id FROM abpb_datasets WHERE dataset_name = install_upgrade_history AND dataset_key=admin LIMIT 1 in /home/uspre275/public_html/store/core/database/amysqli.php on line 106

Though, the command that errored out runs fine under the AbanteCart cart user:

mysql -u uspre275_shop -p
Enter password:
mysql show databases

information_schema
uspre275_shop

mysql use uspre275_shop
Database changed
mysql SELECT dataset_id FROM abpb_datasets WHERE dataset_name = install_upgrade_history AND dataset_key=admin LIMIT 1
dataset_id
4

The MySQL related error in the troubleshooting steps recommends setting amysqli which is already set. The mysqli php module is set as well. Do the devs have any advise regarding the latest error?


Do you guys have any input on this issue for the hosting company?
Thanks

3
Configuration / Can't update and no access to admin console...HELP!
« on: December 21, 2016, 06:54:09 PM »
Hi Lee,
I didn't actually do this, the hosting company did.  Originally 1.2.8 was installed fresh.  Then the files were imported and ended up making the 1.2.8 show as 1.2.6 in the admin console.  When trying to update from this point (from 1.2.6 to 1.2.7) none of the update methods using AbanteCart or the tools in Cpanel worked.

After a few days of attempting to resolve this a fresh install (again), 1.2.8 was installed in a new directory on the server.  The DB was imported as was all the other store related files (resources, .css ,etc.).  At this point the store looks fine and is working identically to the old store . All the items look correct and is of the correct version (1.2.8).

The only issue (that I can see right now anyway) is I can't get to the admin panel. I can log in but I'm not taken to the admin colsole, instead I receive an error that reads:
 "There has been a critical error processing your request"

Check setting of your store domain URL in System Settings . Loading default store configuration for now. in /home/****342/public_html/shop/core/lib/config.php on line 210
2016-12-19 14:50:25 - App Warning: AbanteCart core v.1.2.8 Warning: Accessing store with non-configured or unknown domain ( #####.com/shop/ ).

This error log in much longer but repetitive.

The SALT line is in fact missing from the config.php file inside the system directory but I don't know what this means and apparently neither does the hosting folks as the do mostly server only related support not application support.

4
Configuration / Can't update and no access to admin console...HELP!
« on: December 21, 2016, 12:31:39 PM »
Hi Lee,
I didn't import the DB myself.  It was done by the host.  I'll ask them what was done when importing the DB.
Thanks Lee.

UPDATE:  These are the comments from the host support team:

I am unsure what sort of updates they require, the MySQL dump was done from the same version of the server software it was applied to so nothing was really changed on the server side, it's basically the absolute same database as it was on the previous site. Only the name has changed.

Can you ask them in detail what updates need to be done on it?

5
Configuration / Can't update and no access to admin console...HELP!
« on: December 21, 2016, 08:31:24 AM »
Thanks Abolabo,
There is no "salt" line at all in this new installation within the "users" table in phpMyAdmin.  In the working/old site the "salt" line is present, listed as #4
Your thoughts?
Soup

6
Configuration / Can't update and no access to admin console...HELP!
« on: December 20, 2016, 09:08:24 AM »
Thanks very much Basara for the reply. I'm dead in the water right now.

I followed the guide that you linked me too.  The only thing that I'm sure isn't correct is the SALT key.
The old (working) store has this salt key line but the new installations /system/config.php does not have this line.

At this time I'm working on resolving a storage issue on the server before I can upload the new config.php file with the correct SALT line.  Hopefully I'll be able to do this soon.

So so I copy the SALT line from the working site to the new site's config.php file?

Also, YES I can edit setting directly in the database but I'm no pro at it so I would need some guidance with that.  The service has the tools to do this.
Thanks you!
Soup

UPDATE.  I added the SALT line from the old working store to the new one but the same issue exists.  Wrong key?  Why would this file not have the SALT line in it in the first place?

7
Thanks Basara!  I'll do that.
Soup

8
Configuration / Can't update and no access to admin console...HELP!
« on: December 19, 2016, 01:42:02 PM »
Guys we just did a fresh install and imported the database, extension and store products and resources to the new hosting server.

When I log into the AbanteCart admin page I receive this message: "There has been a critical error processing your request"

There is a link on this page that creates an email with error log information.  This is the contents of this email:

Log file tail:

Check setting of your store domain URL in System Settings . Loading default store configuration for now. in /home/****342/public_html/shop/core/lib/config.php on line 210
2016-12-19 14:50:25 - App Warning: AbanteCart core v.1.2.8 Warning: Accessing store with non-configured or unknown domain ( #####.com/shop/ ).

This error log in much longer but repetitive.

Originally the site was in a subdirectory of 'store" and but after it was moved it now resides in "shop".  I can't log into the admin console to checked the store's general setting and URL.  Is there a way to modifiy the actual configuration file instead?

If so where would this file be located?

Thank you.


9
Is there a way to use "relative" linking rather than absolute/hard linking for internal pages?
In the past on other platforms I was able to use relative links that would allow a certain amount flexibility.  I had some issues with my AbanteCart installation with upgrading and was forced to reinstalled and migrate database, store, etc. over.  When this was done I placed the on-line store from the "store" directory to a new directory called "retail".  Now most of the links within the store still point a the "store" directory because I didn't know any other way to link a page other than going to the page I wanted to be linked to, copying the URL and placing this URL as the linkable text or menu item. 

Is there a better way to link page so in the future I don't run into this issue?

10
Customization help / Overlapping products
« on: December 15, 2016, 04:52:53 PM »
Guys I have a problem with products overlapping one another when small screen sizes or lower resolutions are used.  I wasn't aware this wasn't the way it was supposed to work until I recently had gone to the AbanteCart demo site and Market Place. 

The issue is that the products overlap each other before switching over to the new layout for a smaller res or screen size.  When I compare this to the default behaviours on the AbanteCart demo site where the products never touch one another and switch to the new view before the products touch or overlap.


UPDATE:
I may have discovered a bug.

I just noticed that if I remove any side column items in the layout screen for this category, the issue goes away!  This doesn't cure the issue on every screen though.  Taking screen shots might be helpful but a video might be more convincing as you almost need to see the motion as the screen size gets smaller vs how the products react.

Further information:
It appears that removing any side columns in the layout of product display screens resolves the overlap issues but it doesn't work on category display screens.

Here is a video to help clarify the issues.


11
Customization help / Re: Is it possible?
« on: March 15, 2016, 01:25:09 PM »
I've been working, trying to get a decent layout for a video gallery.  So far I really haven't found one.  I'm using the embedded code from youtube and trying to find a decent size for the video when displayed on the page.  I've used the center portion of the screen and the left and right columns.  I was hoping for three across the center of the page but I don't see this as being a possibility.  Can a embed a "table" in the HTML portion of the block and embed the video code into it? 

It appears that the are layout areas that are fixed and can't be changed.

Has anybody been successful in making a video or still shot gallery page?

Soup

12
Customization help / Re: Is it possible?
« on: March 15, 2016, 01:19:45 PM »
Ah thanks for the explanation on that.  I didn't realize the relationship between those text fields.

13
Customization help / Re: Is it possible?
« on: March 12, 2016, 12:30:01 PM »
I'm not sure what and if I'm doing something wrong but after created the content page I went into the Menu option and added it. When I choose the content I want to link to this new menu item and save it, it's blank after saving it.  So far no matter what I try to save it clears the "link to page" text field after saving.  I've tried assigning it a parent menu item...nothing seems to matter.

Any idea what might be the reason why I can't get it to show up in the menu?  This new context page that I've created shows up in the footer as a text link.

I'm not clear on all the text field in this Menu.
What is the "Link" field for?
I'm trying to understand this compared to "Link to page" text field.

Also what is the best way to see the URL of a page in AbanteCart?  I mean how can I see the overview of the page hierarchy to make sure I got the "link" path correct?
Soup

14
Customization help / Re: Is it possible?
« on: March 12, 2016, 11:49:37 AM »
llegrand  Wow.  I missed that completely!  I don't know how but I did.  I was concentrating so much on the "Category" listings that I didn't even noticed that method.  Thanks very much.
This makes all the difference.  I appreciate you taking the time to help me out.

Soup

15
Customization help / Re: Can AbanteCart be a full website
« on: March 11, 2016, 07:57:54 AM »
Thanks again Tasiger.  I've been working with Abantecart long enough to see it's potential as much more.  The layout alone is big.  I haven't seen that design on any other cart so far.  I had great success yesterday with adding lots of options that have a fairly complex amount of detail.  Details and requirements that no other open source cart has not been able to do.  Thanks for your suggestions regarding the gallery.  I have to make a documentation page that has sub-pages for documentary videos for instructional and "how-tos".

I noticed at the footer there are non-product pages known as "content" pages. I was trying to get these content pages to display in my menu and not in the footer but so far I don't see how to do this.  I'll try the layout idea for a fresh page that would hopefully support the videos and files.

Yes, the banner issues I think is resolved.  It's not perfect but it's not bad.  I would like to find how to center the banner because on larger displays if favors the left.  I'm sure that's a code thing. 
Next I have to resolve some contrast issues of my color choices made in the css....my eyes are bleeding from the strain!
Thanks for the reply.
Soup

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