Show Posts


Messages - neowize

Pages: [1]
1
General Support / Re: api1.shoptimally.com being accessed
« on: October 15, 2016, 09:27:16 AM »
Hey,
Thank you very much for your reply.

I am not sure I fully understand the delay, did it delay the content on your site (images or items load), or it only stated in the browser that it didn't finish loading?

We want to promise ultra fast speed but I need to make sure I fully understand the delay first.

It will help me a lot if you can explain me more what parts of the site got delayed because of us.

Thank you.

2
General Support / Re: api1.shoptimally.com being accessed
« on: October 14, 2016, 01:25:28 PM »
Hello,

This is Yoav from the NeoWize team.

I am very sorry for the issue you were experiencing.

Can you tell me more about what is being slowed?

The JS that run on your site is saving statistics (very similar to google analytics), did you feel like the site load slower (meaning for example images took a lot of time to load), or just the status bar didn't state the site finish loading?

I will be happy to understand more about what is slow and make sure to fix it if needed.

Thank you very much and sorry for the issue.

3
Extensions and Add-Ons / Re: How can I reset my NeoWize stats to zero?
« on: September 06, 2016, 03:08:10 PM »
Hey,

Thank you very much for clarifying it.

We collect the data on our end so copying the database will not copy the analytics from your test server to your production server as we collect the data on each server separately.

It will collect the live data of you and the other person, but once you fully go live this information will be from the past (every week you will see the statistics of the current week), and this data will also be minor because of the traffic from real visitors.

That means that I believe that in less than 1 week the old information we collected will be very minor as opposed to the real users.

If once it happen you will feel that it do heavily affect the data and insights feel free to send us a mail. We will see what we can do in order to make sure it will not affect the insights.

Thank you very much for your information.

I hope that this message will clarify it and will solve your issue.

4
Extensions and Add-Ons / Re: How can I reset my NeoWize stats to zero?
« on: September 06, 2016, 09:19:39 AM »
Hello,

May I ask what do you mean by zero the data?

You can change the time scope by choosing the right time period from the "Data from" drop down - you can look at the last day, week, month or year.

We cannot delete data as it will show wrong statistics.

Does changing the time scope answer your needs?

Do you think that choosing specific dates would help you more?

Pages: [1]

Powered by SMFPacks Social Login Mod