AbanteCart Community
Shopping Cart Operations => Support => Topic started by: gldneagles on November 11, 2012, 06:04:52 AM
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I uploaded all my items and I could see all the categories and products in the admin area. I logged out and when I logged back in today all my categories and products are not showing up in the admin area but they do show up in the store front. Any suggestions on how to fix this?
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Do you have multiple stores? Do you have permission for user to see products? Any filter or search is set in your listing?
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I dont have multiple stores. I am the only user, and there are no filters or search set. I finished uploading my products yesterday and logged out. I logged in this morning to start assigning images and all the categories and products are not listed at all in the admin area but are still on the actual store page. I also just went to check to see if it was possible an extension was the problem and there is nothing there either. all the lists are empty.
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Try to clear cash. http://www.abantecart.com/ecommerce-documentation/57-admin-user-manual/system/cache
There is no way something would be missing unless somebody or something deleted your data or restored older database from backup.
Some steps to check:
1. Run simple select in your database to see if your products are there:
select * from ac_products; (note: you need to change ac_products to [prefix]_products with your prefix used at installation)
See if your products that you created are there.
2. Check that you use correct URL and you do not access some other store.
3. If you have hosting service or someone else working with you, check if there was no back up restore done at some point.
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I am the ONLY person that can access the admin area seeing as i am the owner/operator of the business, it is the same url i have been using since abantecart was installed on my domain. Already tried clearing all the Caches and didn't fix anything. and no backups or restores have been done yet. I am attaching a copy of my error log. unfortunately the screen shots i took are too big in file size so i can not upload them for you to see.
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I am the ONLY person that can access the admin area seeing as i am the owner/operator of the business, it is the same url i have been using since abantecart was installed on my domain. Already tried clearing all the Caches and didn't fix anything. and no backups or restores have been done yet. I am attaching a copy of my error log. unfortunately the screen shots i took are too big in file size so i can not upload them for you to see.
is any php-optimizators installed on your server?
Also try to disable fedex extension (you need to install php soap module for it first).
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I would add to this, that I've had some issue with our upgraded store from time to time with the store id not being set on import. 1.1 seems to fix this.
If the store ID is not set in the uploaded file, the categories and products still may not show up in the store until they are manually set. Setting the store ID to '0' just might resolve this.
David
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I would add to this, that I've had some issue with our upgraded store from time to time with the store id not being set on import. 1.1 seems to fix this.
If the store ID is not set in the uploaded file, the categories and products still may not show up in the store until they are manually set. Setting the store ID to '0' just might resolve this.
David
Thank you David,
1.1.2 version contain bugfix for this.