AbanteCart Community

eCommerce construction => How-to questions => Topic started by: jimbo17 on February 27, 2019, 09:01:10 AM

Title: Pending, Processing and Shipped question.
Post by: jimbo17 on February 27, 2019, 09:01:10 AM

When I receive an order and then change it from pending to processing to shipped does the customer automatically receive an email each time I change the status of the order?
I have never been able to resolve the problem of sending email from AbanteCart.

I have asked for help from my hosting service but they also have never been unable to fix this problem of why I cannot sent emails to customers with AbanteCart
I have kind of learned to live with this problem for a number of months but now I would love to fix this problem.

I can receive emails from customers but I cannot send or reply to customers emails.

Thanks Jim

Title: Re: Pending, Processing and Shipped question.
Post by: Sam_78 on February 27, 2019, 09:29:59 AM

Does your customer get order confirmation email?

Have you checked error logs?

Look at this post http://forum.abantecart.com/index.php?topic=4268.0 for notifying customer when status changes

Title: Re: Pending, Processing and Shipped question.
Post by: jimbo17 on February 27, 2019, 02:09:14 PM

Sam_78:

Thank you for the link you included. That was very helpful.

Jim Hill

Title: Re: Pending, Processing and Shipped question.
Post by: jimbo17 on March 01, 2019, 04:08:01 AM

SAM_78

My customers tell me they are still not receiving updates I send them on their orders such as pending, processing and shipping.
I followed the instructions in the link that you sent to me so now I am wondering what else might be the problem.

I am using AbanteCart to respond to any messages I get so I am thinking that some how I have the wrong settings in my email account or something is blocking my email.

I also use gmail for the business.

Jim

Title: Re: Pending, Processing and Shipped question.
Post by: Basara on March 01, 2019, 06:30:42 AM

Check AbanteCart and server error logs. Maybe your server cant send emails or connect to your gmail SMTP

Title: Re: Pending, Processing and Shipped question.
Post by: Sam_78 on March 04, 2019, 09:26:31 AM

Quote from: jimbo17 on March 01, 2019, 04:08:01 AM

SAM_78

My customers tell me they are still not receiving updates I send them on their orders such as pending, processing and shipping.
I followed the instructions in the link that you sent to me so now I am wondering what else might be the problem.

I am using AbanteCart to respond to any messages I get so I am thinking that some how I have the wrong settings in my email account or something is blocking my email.

I also use gmail for the business.

Jim

1. Does your customer receive order confirmation email?
2. Have you followed these steps while setting your SMTP https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings
3. Check in Error log there might be some errors.   https://abantecart.atlassian.net/wiki/spaces/AD/pages/7929963/Log+Errors
4. Maybe everything is right but all your emails are going in Spam / Junk / Promotion folder

Go to https://www.google.com/settings/security/lesssecureapps and enable access for less secure apps.