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Shopping Cart Operations => Support => Topic started by: ams4u04 on June 07, 2017, 11:39:13 PM

Title: Unknown Error Encounter. Please Try again
Post by: ams4u04 on June 07, 2017, 11:39:13 PM
Sir, Recently I had upgrade my website from 1.2.9 to 1.2.10. After online installation complete I had encounter an error during checkout and login page that Say's " Unknown Error Encounter. Please try again". My website was down for last 6-7 days. Even also my gust check options is not working.

 Can anybody help me out from this situation. My phone no is +919090266707
Title: Re: Unknown Error Encounter. Please Try again
Post by: Basara on June 08, 2017, 01:06:55 AM
Hello.
Please try this fix http://forum.abantecart.com/index.php/topic,5664.msg24484.html#msg24484
Title: Re: Unknown Error Encounter. Please Try again
Post by: ams4u04 on June 08, 2017, 03:33:14 AM
after change the code in the following file... there is no change in the result. Till now i am unable to register a new account, guest account is auto disable and register user can not loged in nor placed any of the order.

here i am sending the orginal version of "csrf_token.php" file with this post

Inside error log book it produce "2017-06-07 20:40:59 - App Error: AbanteCart core v.1.2.10 Error: Unable to identify file path to template form/form_csrf.tpl! Check blocks in the layout or enable debug mode to get more details. 10002 in /home/***********/public_html/core/engine/view.php on line 317"
Title: Re: Unknown Error Encounter. Please Try again
Post by: abolabo on June 08, 2017, 04:55:58 AM
please check if this file https://github.com/abantecart/abantecart-src/blob/master/public_html/storefront/view/default/template/form/form_csrf.tpl presents on your host
Title: Re: Unknown Error Encounter. Please Try again
Post by: ams4u04 on June 08, 2017, 05:23:51 AM
there is no "form_csrf.tpl" file present in the particular location
Title: Re: Unknown Error Encounter. Please Try again
Post by: abantecart on June 09, 2017, 10:05:03 AM
That tells me that your upgrade did not work correctly. You need to copy all the file from upgrade package manually.