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Shopping Cart Operations => Support => Extension Support => Topic started by: bw1ab on November 15, 2018, 08:45:36 PM

Title: CardConnect Test - Connection to CardConnect server can not be established.
Post by: bw1ab on November 15, 2018, 08:45:36 PM

Bounced back & forth between CardConnect and Host Provider to get a solution.
The final answer from Host was:
It seems that the issue is our server is blocked on the fts.cardconnect.com end. Please contact support of the cardconnect to they check if  (main server Ip) and  (your Dedicated IP) aren't blocked.

Paypal Standard works.
CardConnect has all the required fields filled out for their test button.

Is there an addition API configuration needed elsewhere?

At a loss?

Title: Re: CardConnect Test - Connection to CardConnect server can not be established.
Post by: Basara on November 16, 2018, 03:28:56 AM

Hello.

Did you contact CardConnect support? Provide them your server IP and your computer IP addresses

Title: Re: CardConnect Test - Connection to CardConnect server can not be established.
Post by: bw1ab on November 16, 2018, 10:51:30 AM

YEP
That is why I said it was bounced back between CardConnect and Host provider.

Title: Re: CardConnect Test - Connection to CardConnect server can not be established.
Post by: bw1ab on November 18, 2018, 02:36:32 PM

NEVER MIND, verified with host the credentials CardConnect sent me were not correct.

FYI: the test credentials work !

Domain portion to API: fts.cardconnect.com

Merchant ID: 496160873888
API Username: testing
API Password: testing123
Test Mode ON

Title: Re: CardConnect Test - Connection to CardConnect server can not be established.
Post by: Basara on November 19, 2018, 02:31:06 AM

Make sure you use latest CardConnect extension version. (for now it is 1.0.1)

Title: Re: CardConnect Test - Connection to CardConnect server can not be established.
Post by: bw1ab on November 19, 2018, 02:17:15 PM

Used the latest cardconnect 1.0.1.

FYI:
The issues was the extension TEST MODE button.
The TEST MODE ON worked for the test credentials.
The TEST MODE OFF is needed for the real credentials.

A newbie mistake, but I am a newbie to this.