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Extension Support / Re: Extensions Update 2
« on: April 06, 2021, 05:15:07 PM »
OK, listen everyone because I have a feeling I am getting attacked here on a personal level while expressing my opinion.
So, let us get some facts straight and i will close the topic since there is no point in arguing.
1. Bug fixes by default means that the usually, not always but usually, it is the devs fault in some parts of his code not the buyers. Bug fix means that the dev found some issues with his code and fixed it. We do not need to analyse more on that topic.
2. I expressed my PERSONAL opinion that such an approach does not make sense to me.
Are there other approaches out there that can earn the devs - and the platform money / income?
Yes there are and they made more sense to me rather than having to pay for both:
- customer support
- updates
at the same time. Are we finally now at the same page?
3. Which approach Abantecart - together with the devs - adopt is solely their own thing since as I already have stated: "Their platform their rules". I respect that!
4. maxter you said:
"Burdan on authors to support customers indevinately and customers abuse that policy."
In this case, it means that the policy was either not clearly enough written or the authors own desecration.
5. User "abantecart" you said:
"We can not expect Authors to provide customers support indefinitely. "
Apparently you did not read what I wrote:
I suggested either charge for customer or for updates but not both!
For example, if you provide free updates for an extension whenever a customer wants you to do something - or to fix something - the customer will have to pay for customer support - in this case which can be either a one-time payment or paying for a customer support extension licence that can last for a few months or up to a year; it is up to the dev to decide.
To conclude, I expressed my personal opinion and I am gonna leave it at that.
I would like to thank all parties involved in the conversation and your valuable input.
As for the mod or admin consider this topic closed.
So, let us get some facts straight and i will close the topic since there is no point in arguing.
1. Bug fixes by default means that the usually, not always but usually, it is the devs fault in some parts of his code not the buyers. Bug fix means that the dev found some issues with his code and fixed it. We do not need to analyse more on that topic.
2. I expressed my PERSONAL opinion that such an approach does not make sense to me.
Are there other approaches out there that can earn the devs - and the platform money / income?
Yes there are and they made more sense to me rather than having to pay for both:
- customer support
- updates
at the same time. Are we finally now at the same page?
3. Which approach Abantecart - together with the devs - adopt is solely their own thing since as I already have stated: "Their platform their rules". I respect that!
4. maxter you said:
"Burdan on authors to support customers indevinately and customers abuse that policy."
In this case, it means that the policy was either not clearly enough written or the authors own desecration.
5. User "abantecart" you said:
"We can not expect Authors to provide customers support indefinitely. "
Apparently you did not read what I wrote:
I suggested either charge for customer or for updates but not both!
For example, if you provide free updates for an extension whenever a customer wants you to do something - or to fix something - the customer will have to pay for customer support - in this case which can be either a one-time payment or paying for a customer support extension licence that can last for a few months or up to a year; it is up to the dev to decide.
To conclude, I expressed my personal opinion and I am gonna leave it at that.
I would like to thank all parties involved in the conversation and your valuable input.
As for the mod or admin consider this topic closed.